EES (Engineering Equation Solver)

I'm a 22 year-old from El Salvador who is eager to learn new things every day. Whether it is at an educational, professional or a personal level I will always want to learn new things every single day. My job experience in the past has been somewhat vast —from a customer service representative to an appointment scheduler to a business analyst and now a virtual receptionist for a law firm. This gives away what kind of professional I am: someone who is not willing to stay in the same lane forever. I am always looking for growth and my experience can talk for itself. I am a fast learner and I am willing to undergo any necessary training to excel at my responsibilities. At the end of the day I will do my best to deliver the best out of myself, nothing less.
Addressed incoming current and new client calls, providing excellent customer service and transferring to the appropriate representative when necessary. Answered incoming email and chat inquiries in an efficient manner.
Coordinating care services and scheduling with clients, case managers and CHHA employees.
Schedule pickup and delivery appointments for freight across the United States. Coordinate, alongside freight brokers, the best schedule for drivers to deliver the load.
Address customer inquiries, retain customers, escalate issues to appropriate departments and provided follow-up with customers when necessary. Brought forth excellent customer service skills and a commitment to customer satisfaction.
Customer Service
Fast Learner
Adaptability
Ability to Work in a Team
Communication Skills
EES (Engineering Equation Solver)
Termograf
Spyder for Python programming language (Beginner)