Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ivan Baires

Freelancer
San Salvador,San Salvador

Summary

I'm a 22 year-old from El Salvador who is eager to learn new things every day. Whether it is at an educational, professional or a personal level I will always want to learn new things every single day. My job experience in the past has been somewhat vast —from a customer service representative to an appointment scheduler to a business analyst and now a virtual receptionist for a law firm. This gives away what kind of professional I am: someone who is not willing to stay in the same lane forever. I am always looking for growth and my experience can talk for itself. I am a fast learner and I am willing to undergo any necessary training to excel at my responsibilities. At the end of the day I will do my best to deliver the best out of myself, nothing less.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Virtual Receptionist for Law Firm

Upwork
Remote
11.2021 - Current

Addressed incoming current and new client calls, providing excellent customer service and transferring to the appropriate representative when necessary. Answered incoming email and chat inquiries in an efficient manner.

Business Analyst

Uassist.me
San Salvador, San Salvador
09.2021 - 11.2022

Coordinating care services and scheduling with clients, case managers and CHHA employees.

Appointment Scheduler

Avanza Logistics
La Ceiba, Honduras
04.2018 - 12.2018

Schedule pickup and delivery appointments for freight across the United States. Coordinate, alongside freight brokers, the best schedule for drivers to deliver the load.

Customer Service Representative Tier II

Telus International El Salvador
San Salvador, San Salvador
12.2016 - 08.2017

Address customer inquiries, retain customers, escalate issues to appropriate departments and provided follow-up with customers when necessary. Brought forth excellent customer service skills and a commitment to customer satisfaction.

Education

Bachelor's Degree - Energy Engineering

Universidad Centroamericana "José Simeón Canas"
San Salvador, El Salvador
01.2019 - Current

Skills

Customer Service

Fast Learner

Adaptability

Ability to Work in a Team

Communication Skills

Software

EES (Engineering Equation Solver)

Termograf

Spyder for Python programming language (Beginner)

Timeline

Virtual Receptionist for Law Firm

Upwork
11.2021 - Current

Business Analyst

Uassist.me
09.2021 - 11.2022

Bachelor's Degree - Energy Engineering

Universidad Centroamericana "José Simeón Canas"
01.2019 - Current

Appointment Scheduler

Avanza Logistics
04.2018 - 12.2018

Customer Service Representative Tier II

Telus International El Salvador
12.2016 - 08.2017
Ivan BairesFreelancer