Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Planning Leader
Swift Transportation
03.2022 - Current
Working closely with Gm/ sales to maximize revenue on trucks
Ensuring on time and excellent service to all of our customers by reviewing all planning boards, creating capacity for any opportunity in market
Helping DQL with school visits to hire new drivers
Provided guidance to planners, enhancing their skills and career development opportunities
Working closely with terminal manager to ensure positive P/L , safety and retention, Managed budgets and resources, resulting in cost-effective project execution
Implemented staff training programs to enhance Planners/Ects skills, productivity, and overall job satisfaction
Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
Continuously refined forecasting models, improving accuracy for future planning efforts
Oversaw training and onboarding process for all newly hired employees with Terminal Manager
Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages
Facilitated delivery of dispatched loads by assigning boards and developing contingency plans
Performed human resource-related tasks by interviewing and hiring employees.
Planner
Swift Transportation
06.2021 - 03.2022
Planning loads and making sure all freight makes to final on time and safely
Helping driver leader to make sure all drivers gets freight/Miles as needed
Trained new team members on load planning software and procedures, fostering a collaborative work environment
Streamlined load planning processes by implementing efficient scheduling and routing strategies
Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions
Communicated with management and customers by tracking, auditing and troubleshooting operational issues
Coordinated with customers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads
Maintained open lines of communication between drivers, driver leaders, planning leader and CSR, ensuring consistent information flow throughout the organization.
Mentor
Swift Transportation
08.2020 - 06.2021
Coached Students on best practices, providing constructive feedback to support their professional growth
Monitored and reported trainee progress, introducing new learning tools to address individual needs
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
Developed individualized training plans to achieve student readiness
Trained and mentored multiple new drivers
Developed strong relationships with students by maintaining open lines of communication and fostering a supportive learning environment.
Driver
Swift Transportation
09.2019 - 09.2020
Followed all relevant traffic laws and safety regulations
Utilized GPS and other navigation tools to plan routes and stay on schedule
Achieved safe driving records by consistently following traffic rules and regulations
Delivered goods and products to customer on time and in excellent condition
Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Maintained professional and friendly demeanor during deliveries to uphold company reputation
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
Followed proper safety procedures and protocols while loading, unloading and operating vehicles
Upheld high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times
Demonstrated strong knowledge of geography and local roads for optimal route selection
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Event Planning Assistant
Marriott Hotel
02.2013 - 04.2019
Coordinated schedules and timelines for events
Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions
Managed event logistics and operations
Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes
Established positive relationships with clients, ensuring their needs were met throughout the event planning process
Coordinated with participating vendors during event planning
Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters
Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed
Performed event coordination for larger parties and gatherings
Performed face-to-face meetings to finalize contract for services and event details
Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities
Generated detailed reports post-event to analyze success factors and areas of improvement, informing future planning efforts.