KIMBERLY CICHON
Hoboken
Summary
Hard-working, detail-oriented, and motivated operations professional with extensive customer, client relations experience in a variety of capacities.
Overview
6
6
years of professional experience
Work History
Director of Maintenance
SFR3 - REMOTE (Handles STL And LIT Properties)
07.2023 - Current
- Manage a team of technicians, ensuring consistent high-quality performance in maintaining and repairing equipment
- Develop budgets for maintenance projects, resulting in cost savings and improved resource allocation
- Oversee vendor relationships for outsourced maintenance tasks, ensuring quality control and adherence to budgetary constraints
- Coordinate emergency response efforts during critical incidents such as power outages or natural disasters, minimizing impact on business operations
- Act as the primary point of contact for tenants throughout the repair process, providing regular updates on the status of their requests.
Project Management Associate Intellectual Property
IFAC - Remote - 6 Month Contract
09.2022 - 03.2023
- Facilitates access to IFAC publications as well as the standards, supplementary and non-authoritative publications issued by the international standard-setting boards (SSBs)
- High-level review of translations and reproductions sent by the licensee for proper use of copyright and logos, providing requests for updates as needed
- Reviews permission requests to reproduce, translate and/or adopt standards and publications, and reviews appropriate licenses for such use
- Maintains the IFAC Translations Database, ensuring translations are published promptly and accurately
- File ISBNs and copyrights with the copyright office for all independent standard-setting boards' handbooks.
Operations Associate
Avantstay
01.2022 - 07.2022
- Sourcing, onboarding, and managing a series of best-in-class cleaning vendor partners, ensuring all are trained and adhere to the company's policies and procedures
- Overseeing the scheduling systems to ensure proper coverage and completion of regularly scheduled projects
- Supporting the field operations teams with escalated guest and homeowner concerns by responding to emails, calls, and work orders
- Establish and maintain collaborative relationships with third party vendors
- Documenting vendor rates appropriately in Salesforce and all other internal databases.
Assistant Property Manager
FirstService Residential
07.2019 - 01.2022
- Manage and oversee operations, maintenance, administration, and improvement of residential properties
- Monitoring and documenting all income, including delinquencies
- Ensuring that all invoices received from the properties are approved, entered and paid within a timely manner
- Preparing the lease and related accounting paperwork for new move-ins or transfers
- Receiving, logging, and properly coding all invoices and reviewed with the property manager for approval.
Property Management Assistant
THE TRUMP ORGANIZATION
01.2019 - 07.2019
- Assisting Resident managers with deadlines as well as day to day operations of running a luxury building
- Managing all building service requests, updating owner contact information, researching past due invoices, and utilizing property management software
- Ensuring that all invoices received from the properties are approved, entered and paid within a timely manner
- Attending regular and annual board meetings and preparing board meeting agendas/minutes
- Preparing and distributing memos, notices and other correspondence to board members and residents.
Assistant Property Manager
SOLSTICE RESIDENTIAL GROUP, LLC
01.2018 - 01.2019
- Communicated daily with residents to resolve rental, management, and maintenance issues
- Managed front office operations, assuming clerical and general administrative responsibilities
- Coordinated all maintenance and repair work, including obtaining quotes from vendors, scheduling and coordinating work, and reviewing work after completion
- Attended regular and annual board meetings and preparing board meeting agendas/minutes
- Followed up on delinquent residents and coordinating collection procedures.
Education
Bachelor of Social Sciences Psychology -
HUNTER COLLEGE NEW YORK, NY
Skills
- Relationship building
- Customer service-oriented
- Effective leadership skills
- Operations management
- Vendor Relations
- Google Suite
Timeline
Director of Maintenance
SFR3 - REMOTE (Handles STL And LIT Properties)
07.2023 - Current
Project Management Associate Intellectual Property
IFAC - Remote - 6 Month Contract
09.2022 - 03.2023
Operations Associate
Avantstay
01.2022 - 07.2022
Assistant Property Manager
FirstService Residential
07.2019 - 01.2022
Property Management Assistant
THE TRUMP ORGANIZATION
01.2019 - 07.2019
Assistant Property Manager
SOLSTICE RESIDENTIAL GROUP, LLC
01.2018 - 01.2019
Bachelor of Social Sciences Psychology -
HUNTER COLLEGE NEW YORK, NY
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