Theresa Smith
Doctors Inlet,FL
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment or at home office.
Overview
8
8
years of professional experience
Work History
Medicare Insurance Agent
Humana/CarePlus
Jacksonville , FL
08.2015 - Current
- Maintain positive working relationship with fellow staff and management.
- Assist clients with claims processing and appeals when necessary.
- Identify opportunities for cross-selling additional policies or services.
- Advise clients on how best to use their coverage effectively by understanding their individual circumstances.
- Answer questions from potential customers regarding plan benefits, eligibility requirements, premiums.
- Maintain accurate records of all customer interactions, including contact information, policy changes, payment histories.
- Conduct research to ensure compliance with applicable regulations and laws governing Medicare insurance.
- Educate customers on the features of different insurance plans available through company programs.
- Serve as a point of contact between carriers and customers for any issues that may arise during policy implementation or renewal processes.
- Converse with people from different cultures daily, providing high level of respect and patience with each interaction.
Education
Doctor of Education - Adult Studies And Higher Education
University of Memphis
Memphis, TN12-1997
Master of Education - Applied Human Development
Teachers College of Columbia University
New York, NY05-1975
Master of Arts - Applied Human Development
Teachers College of Columbia University
New York, NY01-1975
Bachelor of Arts - Intercultural Studies, Spanish
Trinity College
Hartford, CT05-1973
Skills
- Insurance Terminology
Timeline
Medicare Insurance Agent
Humana/CarePlus
08.2015 - Current
Doctor of Education - Adult Studies And Higher Education
University of Memphis
Master of Education - Applied Human Development
Teachers College of Columbia University
Master of Arts - Applied Human Development
Teachers College of Columbia University
Bachelor of Arts - Intercultural Studies, Spanish
Trinity College
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