Luis Guillermo Ramos Jimenez
Business Administration And Psychology
Santa Tecla00000,LI
Summary
- Training, content development and Technical Recruitment with vast outsourcing/offshoring industry experience. Recruiting for strategic positions such as Fullstack, Front End, Backend Developers, QA testing engineers, customer service, sales, tech support, Heads of warehouse, CEO's assistants, etc.
- Proficient in content development and delivery programs of various types: i.e. Excel, Word, Salesforce, Zendesk, Redbooth, Learning Management Systems, etc.
- Excellent organizational skills in both oral and written capacities.
- Commitment to preserving the integrity of the training program and recruiting processes by maintaining strict confidentiality, and avoiding all conflicts of interest.
- Dedicated learner, fast learner and with technological knowledge.
Overview
11
11
years of professional experience
28
28
years of post-secondary education
Work History
Technical Support Associate
SERYDA Servicios y Datos S.A. de C.V
Santa Tecla, La Libertad
05.2007 - 06.2008
- Configured hardware, devices and software to set up work stations for employees.
- Analyzed computer simple issues to identify troubleshooting methods needed for quick remediation.
- Updated and set up instructions and uploaded course materials in webinar and learning management software (Microsoft Office for Beginners and intermediate levels).
Business Consultant
Blueprint Creation
paradise valley, Arizona
02.2014 - 03.2016
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Collected production samples regularly and performed detailed quality inspections via Shoppers surveys and client suggestions performed on blueprints.
Retention department specialist and Tech Support agent
AT&T
Santa Tecla, La Libertad
10.2012 - 03.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Activated accounts for clients interested in new services.
- Submitted service tickets for equipment maintenance requests.
- Worked for 5 months on a new project for the retention department since I had knowledge on the labor human resource part.
Trainer and Content developer
Teleperformance, Account Choice Hotels
Santa Tecla, La Libertad
10.2014 - 03.2016
- Trainer and Content developer for 3 lines of business (Member Services, Tech support and Sales)
- Selection of personnel and interviewer
- Selection of the right candidates for the positions, based on Skills, aptitudes, English level, communication skills, company’s values, etc. All depending on the Job Description and clients skill sets that were determined.
- Creation of training content, constant update, creation of trainings courses to attack KPI's impacting the goals of a team, among other activities.
Manager Assistant-recruiter
Auto Parts Lab
Hesperia, California
12.2016 - 07.2018
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of warehouse, mechanics, general employees to establish sales quotas, work load and manage sales strategies among other activities
- I was in charge of inventory supervision, towings, disposal of chemical and mechanical materials, recruitment of technical personnel to dismantle cars, verification of parts, sales, etc. I had various activities directly assisting the owner and managing the order of the activities of the entire work team.
Lead Technical Recruiter
Perseus X (Proximity Software)
Antiguo Cuscatlan, La Libertad
04.2020 - Current
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Onboarded new hires and set up training.
- Wrote and posted technical job descriptions
- Cultivated in-depth understanding of the tech industry trends and hiring desires.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Sourced and selected applicants for technical positions within company.
- Among other activities and strategies
Education
High School Diploma -
"La Providencia" School
Ahuachapan 01.1992 - 11.2005
Graduate - Human Resources
ESINE – School of Management
San Salvador 06.2012 - Current
Graduate - Psychology
Universidad De El Salvador
San Salvador 01.2016 - 11.2019
Specialization Course At Don Bosco University - Java Developer - Technology
Java Developer Specialist
San Salvador 06.2021 - 01.2022
Skills
Recruitment and retention strategies
Interviewing
Candidate Sourcing
Onboarding
IT market understanding
Offer negotiations
Talent assessment
Training and mentoring
Recruitment
Decision Making
Written Communication
Problem-Solving
Excellent Communication
Additional Information
Personal references:
- Lic. Manuel Edgardo Lemus
Advisor to the General Secretariat of SICA –
Cel: 78-88-07-61
- Licda. Sandra Guzmán de Mata
OPS manager at MAG – Ministerio de Agricultura y Ganadería.
Tel. 7885-84-94 2241-17-13
- Luis Eduardo Aguilar Vazquez
PHD on Social Sciences
Research Professor UCA
2210-6699 (Ext.360) Cel 7989-6210
- Ing. Rey David Gómez Chávez
Owner and CEO
SERYDA Servicios y Datos S.A. de C.V.
TEL. 7376 – 4673 2228 - 0700
- Brad Anderson
Founder/ President and Owner of
Blue Print Creation Global Company
For Business consulting.
brad@blueprintcreation.com
Timeline
Specialization Course At Don Bosco University - Java Developer - Technology
Java Developer Specialist
06.2021 - 01.2022
Lead Technical Recruiter
Perseus X (Proximity Software)
04.2020 - Current
Manager Assistant-recruiter
Auto Parts Lab
12.2016 - 07.2018
Graduate - Psychology
Universidad De El Salvador
01.2016 - 11.2019
Trainer and Content developer
Teleperformance, Account Choice Hotels
10.2014 - 03.2016
Business Consultant
Blueprint Creation
02.2014 - 03.2016
Retention department specialist and Tech Support agent
AT&T
10.2012 - 03.2016
Graduate - Human Resources
ESINE – School of Management
06.2012 - Current
Technical Support Associate
SERYDA Servicios y Datos S.A. de C.V
05.2007 - 06.2008
High School Diploma -
"La Providencia" School
01.1992 - 11.2005