Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Luis Guillermo Ramos Jimenez

Business Administration And Psychology
Santa Tecla00000,LI

Summary

  • Training, content development and Technical Recruitment with vast outsourcing/offshoring industry experience. Recruiting for strategic positions such as Fullstack, Front End, Backend Developers, QA testing engineers, customer service, sales, tech support, Heads of warehouse, CEO's assistants, etc.
  • Proficient in content development and delivery programs of various types: i.e. Excel, Word, Salesforce, Zendesk, Redbooth, Learning Management Systems, etc.
  • Excellent organizational skills in both oral and written capacities.
  • Commitment to preserving the integrity of the training program and recruiting processes by maintaining strict confidentiality, and avoiding all conflicts of interest.
  • Dedicated learner, fast learner and with technological knowledge.

Overview

11
11
years of professional experience
28
28
years of post-secondary education

Work History

Technical Support Associate

SERYDA Servicios y Datos S.A. de C.V
Santa Tecla, La Libertad
05.2007 - 06.2008
  • Configured hardware, devices and software to set up work stations for employees.
  • Analyzed computer simple issues to identify troubleshooting methods needed for quick remediation.
  • Updated and set up instructions and uploaded course materials in webinar and learning management software (Microsoft Office for Beginners and intermediate levels).

Business Consultant

Blueprint Creation
paradise valley, Arizona
02.2014 - 03.2016
  • Reported production malfunctions to managers and production supervisors.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Collected production samples regularly and performed detailed quality inspections via Shoppers surveys and client suggestions performed on blueprints.

Retention department specialist and Tech Support agent

AT&T
Santa Tecla, La Libertad
10.2012 - 03.2016
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Activated accounts for clients interested in new services.
  • Submitted service tickets for equipment maintenance requests.
  • Worked for 5 months on a new project for the retention department since I had knowledge on the labor human resource part.

Trainer and Content developer

Teleperformance, Account Choice Hotels
Santa Tecla, La Libertad
10.2014 - 03.2016
  • Trainer and Content developer for 3 lines of business (Member Services, Tech support and Sales)
  • Selection of personnel and interviewer
  • Selection of the right candidates for the positions, based on Skills, aptitudes, English level, communication skills, company’s values, etc. All depending on the Job Description and clients skill sets that were determined.
  • Creation of training content, constant update, creation of trainings courses to attack KPI's impacting the goals of a team, among other activities.

Manager Assistant-recruiter

Auto Parts Lab
Hesperia, California
12.2016 - 07.2018
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Hired, trained and monitored performance of warehouse, mechanics, general employees to establish sales quotas, work load and manage sales strategies among other activities
  • I was in charge of inventory supervision, towings, disposal of chemical and mechanical materials, recruitment of technical personnel to dismantle cars, verification of parts, sales, etc. I had various activities directly assisting the owner and managing the order of the activities of the entire work team.

Lead Technical Recruiter

Perseus X (Proximity Software)
Antiguo Cuscatlan, La Libertad
04.2020 - Current
  • Coordinated with IT team leaders to forecast hiring needs and department goals.
  • Onboarded new hires and set up training.
  • Wrote and posted technical job descriptions
  • Cultivated in-depth understanding of the tech industry trends and hiring desires.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Sourced and selected applicants for technical positions within company.
  • Among other activities and strategies

Education

High School Diploma -

"La Providencia" School
Ahuachapan
01.1992 - 11.2005

Graduate - Human Resources

ESINE – School of Management
San Salvador
06.2012 - Current

Graduate - Psychology

Universidad De El Salvador
San Salvador
01.2016 - 11.2019

Specialization Course At Don Bosco University - Java Developer - Technology

Java Developer Specialist
San Salvador
06.2021 - 01.2022

Skills

    Recruitment and retention strategies

Interviewing

Candidate Sourcing

Onboarding

IT market understanding

Offer negotiations

Talent assessment

Training and mentoring

Recruitment

Decision Making

Written Communication

Problem-Solving

Excellent Communication

Additional Information

Personal references:

  • Lic. Manuel Edgardo Lemus

Advisor to the General Secretariat of SICA –

Cel: 78-88-07-61

  • Licda. Sandra Guzmán de Mata

OPS manager at MAG – Ministerio de Agricultura y Ganadería.

Tel. 7885-84-94 2241-17-13

  • Luis Eduardo Aguilar Vazquez

PHD on Social Sciences

Research Professor UCA

2210-6699 (Ext.360) Cel 7989-6210

  • Ing. Rey David Gómez Chávez

Owner and CEO

SERYDA Servicios y Datos S.A. de C.V.

TEL. 7376 – 4673 2228 - 0700

  • Brad Anderson

Founder/ President and Owner of

Blue Print Creation Global Company

For Business consulting.

brad@blueprintcreation.com

Timeline

Specialization Course At Don Bosco University - Java Developer - Technology

Java Developer Specialist
06.2021 - 01.2022

Lead Technical Recruiter

Perseus X (Proximity Software)
04.2020 - Current

Manager Assistant-recruiter

Auto Parts Lab
12.2016 - 07.2018

Graduate - Psychology

Universidad De El Salvador
01.2016 - 11.2019

Trainer and Content developer

Teleperformance, Account Choice Hotels
10.2014 - 03.2016

Business Consultant

Blueprint Creation
02.2014 - 03.2016

Retention department specialist and Tech Support agent

AT&T
10.2012 - 03.2016

Graduate - Human Resources

ESINE – School of Management
06.2012 - Current

Technical Support Associate

SERYDA Servicios y Datos S.A. de C.V
05.2007 - 06.2008

High School Diploma -

"La Providencia" School
01.1992 - 11.2005
Luis Guillermo Ramos JimenezBusiness Administration And Psychology