Edgar Mayén
Acajutla
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Retention Account Manager
Kindred Pest Control
09.2024 - Current
- Provided exceptional support during onboarding processes for new clients, facilitating smooth transitions into the company''s services ecosystem.
- Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage.
- Increased revenue for the company by upselling and cross-selling products to existing customers.
Inbound Call Center Agent
Teleperformance
10.2022 - 06.2024
- Recorded details from customer communications on CRM.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
Sales AssistantSales Assistant
WebHelp
08.2021 - 10.2022
- Serving as an enthusiastic and knowledgeable Sales Assistant guiding the customer trough the storage unit´s reservation process and providing the best customer service experience.
Sales/Retention Representative
CONCENTRIX
12.2020 - 08.2021
- Identified and maximized sales opportunities, and increased customer retention rates
- Brought forth a positive attitude and a commitment to honesty and integrity
- Provided outstanding technical support to clients.
Back Office Representative
Fusion BPO
06.2020 - 12.2020
- Screened and routed calls to appropriate departments
- Researched and stayed up-to-date on all company offerings and promotions
- Achieved a high customer satisfaction rating.
Education
Certificate of Completion - Microsoft Azure Fundamentals (AZ-900)
Linked in Lerning
2023
Certificate of Completion - Sales Career
Linked in Learning
2023
Advanced English Speaker -
English for Call Center (E4CC)
06.2020
High School Diploma -
Colegio Centroamérica
Sonsonate, Sonsonate10.2012
Skills
Customer Satisfaction Surveys
Teamwork and Collaboration
Time Management
Problem-Solving
Attention to Detail
Multitasking
Team Leadership
Rapport and relationship building
Customer service experience
Outstanding interpersonal skills
CRM Software
Languages
Spanish
Native language
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- Salesforce for Admins (LinkedIn)
- Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts by Microsoft Press (LinkedIn)
- CSP - Certified Sales Professional
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised a team of 8-15 people staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Career advancementFlexible work hoursWork from home optionTeam Building / Company RetreatsPersonal development programsQuote
Genius is not inspired. Inspiration is perspiration.
Thomas Edison
Timeline
Retention Account Manager
Kindred Pest Control
09.2024 - Current
Inbound Call Center Agent
Teleperformance
10.2022 - 06.2024
Sales AssistantSales Assistant
WebHelp
08.2021 - 10.2022
Sales/Retention Representative
CONCENTRIX
12.2020 - 08.2021
Back Office Representative
Fusion BPO
06.2020 - 12.2020
Certificate of Completion - Microsoft Azure Fundamentals (AZ-900)
Linked in Lerning
Certificate of Completion - Sales Career
Linked in Learning
Advanced English Speaker -
English for Call Center (E4CC)
High School Diploma -
Colegio Centroamérica
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