Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Navas

San Salvador,El Salvador

Summary

Dynamic professional with extensive experience in customer relations and sales, notably at Compania Salvadoreña de Teleservices. Proven ability to analyze insurance claims and enhance customer satisfaction through effective communication. Skilled in Microsoft Office and adept at developing strategies that drive sales growth and improve operational efficiency.

Overview

12
12
years of professional experience

Work History

Sales Associate

Compania Salvadoreña de Teleservices
San Salvador
02.2025 - Current
  • Developed promotional strategies to increase sales volume.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed credit card transactions quickly and securely.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Customer Service Representative

Blackhawk
San Salvador
09.2022 - 01.2025
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Provide card information to customer and walk them thru the website
  • Demonstrated strong communication and time management skills to meet and exceeded targets.

Customer Service Representative

Sykes
San Salvador
01.2019 - 05.2021
  • Company Overview: Metlife Dental Insurance.
  • Analyze claims and provided status.
  • Request additional information by email for review and reprocess claims
  • Send booklets to different dental offices and customer
  • Resolved claims through negotiation of settlement, rebuttal of claims and declining cover.
  • Maintained ongoing contact with customers throughout claims process, diligently and accurately reporting progress.

Collections Agent

Teleperformance
El Salvador
09.2013 - 05.2018
  • Resolved balance errors using accounting software.
  • Created repayment plans based on account holders’ financial status and repayment abilities.
  • Processed payments over phone and set up recurring drafts.
  • Confirmed payment arrangements and finalised customer payment dates and contact information.

Education

High School - Bilingual Secretaryship

Instituto Nacional de San Bartolo
San Salvador
11.2010

Skills

  • Customer relations
  • Call centre experience
  • Data entry
  • Insurance claim analysis
  • Dental insurance Analysis
  • Microsoft Office

Languages

English

Timeline

Sales Associate

Compania Salvadoreña de Teleservices
02.2025 - Current

Customer Service Representative

Blackhawk
09.2022 - 01.2025

Customer Service Representative

Sykes
01.2019 - 05.2021

Collections Agent

Teleperformance
09.2013 - 05.2018

High School - Bilingual Secretaryship

Instituto Nacional de San Bartolo

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Sandra Navas