ADAM PALMER

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Analyzed market trends and competitor activities to create competitive advantages.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Negotiated and closed deals for salespeople.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Upheld company policies and implemented standards fairly.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
• Maintained extensive knowledge of company products and services.
• Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
• Strengthened brand reputation through participation in industry events, conferences, and networking opportunities.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Organized promotional events and interacted with community to increase sales volume.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed strong rapport with customers and created positive impression of business.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Owned and operated a wholesale business to business packaging supply distribution business.

• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Established and maintained strong relationships with customers, vendors and strategic partners.

• Called on current customer base and offered a wider variety of packaging related products and equipment.
• Built relationships with customers to encourage repeat business.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Generated new sales leads to achieve and exceed monthly sales goals.