Adriana Ayala
Remote Virtual Assistant | Customer Support & Sales
San Salvador
Summary
Bilingual (English/Spanish) professional with over 7 years of experience in customer support, sales, retention, and remote work. I have supported teams and clients across fast-paced environments, handled customer communication, managed daily tasks, and contributed to sales goals. I’m organized, reliable, and comfortable working remotely while delivering clear communication and strong results.
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Virtual Assistant
Pacific Arc
11.2025 - 01.2026
- Supported daily administrative and operational tasks in a fully remote setting.
- Managed emails, internal requests, and basic data entry with attention to detail.
- Assisted with customer-related tasks and followed up on pending requests.
- Maintained clear communication and met deadlines while working independently.
Sales Representative (Appliance Warranty Sales)
The Office Gurus – Domestic & General Campaign
09.2025 - 11.2025
- Sold appliance warranties to customers by clearly explaining coverage and benefits.
- Handled objections and guided customers through purchasing decisions.
- Balanced sales goals with a positive customer experience.
- Followed scripts, compliance guidelines, and quality standards.
Retention Manager
TELUS Digital
08.2023 - 08.2025
- Led and supported a retention and sales team within the telecommunications sector.
- Helped improve customer retention through tailored offers and service solutions.
- Worked closely with marketing and leadership to support campaigns and promotions.
- Recognized as Top Performer (Nov 2024) and awarded during Q1 2025 for consistent results.
Retention Specialist
TELUS Digital
07.2020 - 08.2023
- Focused on keeping customers by offering customized plans and discounts.
- Built strong relationships by making customers feel valued and supported.
- Met performance goals in a high-volume contact center environment.
Customer Service Representative
TELUS Digital
06.2019 - 07.2020
- Assisted customers with billing questions, complaints, and general inquiries.
- Used clear communication and empathy to resolve issues efficiently.
- Maintained service quality in a fast-paced environment.
Social Media Specialist
Pizza Hut
09.2018 - 05.2019
- Managed customer interactions on social media platforms.
- Resolved complaints and protected brand reputation through professional engagement.
Customer Service Representative
Pizza Hut
02.2018 - 09.2018
- Handled inbound calls for orders, inquiries, and complaint resolution.
- Ensured consistent service quality and customer satisfaction.
Education
High School Diploma -
Colegio Centroamérica
01.2017
Skills
Virtual assistance & remote support
Customer service & client communication
CRM tools & data entry
Microsoft office
Customer service
Social media updating
Problem-solving
Task prioritization
File organization
Multitasking and organization
Email management
Adaptability and flexibility
Teamwork and collaboration
Excel spreadsheets
Critical thinking
Schedule management
Customer and client relations
Availability
Open to remote virtual assistant, customer support, and administrative roles.
Timeline
Virtual Assistant
Pacific Arc
11.2025 - 01.2026
Sales Representative (Appliance Warranty Sales)
The Office Gurus – Domestic & General Campaign
09.2025 - 11.2025
Retention Manager
TELUS Digital
08.2023 - 08.2025
Retention Specialist
TELUS Digital
07.2020 - 08.2023
Customer Service Representative
TELUS Digital
06.2019 - 07.2020
Social Media Specialist
Pizza Hut
09.2018 - 05.2019
Customer Service Representative
Pizza Hut
02.2018 - 09.2018
High School Diploma -
Colegio Centroamérica