Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
SoftwareDeveloper
Adriana Rebeca Santillana López

Adriana Rebeca Santillana López

Marketing And International Business
Santa Ana,SA

Summary

Smart marketer with an outstanding retail experience. I'll capture company initiatives quickly achieving personal and store goals. I'll quickly adapts to changing seasonal needs, demands and priorities. Communicates trends and recommendations to clients and provides feedback to management. I'll apply effective teamwork, customer and sales skills simultaneously.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Costumer

Brazilian Travel Agency

-Online support, answering chats
- Tourist package sales agent

-Manage over 50 customer chats per day

Customer services manager

01.2020

Personal Assistant for Motivational Speaker

Jessilyn Persson
12.2020 - 01.2022

-Management of social networks
-Organization of agenda
-Personal assistant
-Organization of meetings
-Wordpress website maintenance
-Community Manager

Costumer Service Agent

Samsung
, United States
03.2020 - 01.2022
  • Data entry of an accounting firm in

Community Manager

instagram ADS
01.2021 - 10.2021

General Virtual Assistant

Inlight
10.2019 - 08.2021

-Community Manager

-Schedule social media posts.

Administrative and Customer Care Assistant

Kitchener Waterloo Association Realtors
01.2021 - 07.2021

Appointment setter

Modesto California
01.2019 - 12.2019

ADMINISTRATIVE MANAGER

AT OUTGARCO IMPORT
12.2019 - 07.2019
  • Creation program to calculate prices
  • Accounting assistant
  • Internal import control
  • Communications with shipping companies to expedite the process of collection and delivery of vehicles
  • Creation of customer database
  • Management of business bank accounts
  • Recruitment and hiring of staff
  • Control of payment methods
  • Registration of monthly sales
  • Registration of costs and net profits
  • Record of vehicle documentation from purchase to delivery to the customer
  • Control of import and export licenses
  • Development of weekly promotions
  • Buy and buy vehicles at auction
  • Management of the legal documentation required by the company
  • Improvement of the business image
  • Creation of radial wedge used for 6 months
  • Management of Facebook and Instagram business page
  • Internal staff control

ADMINISTRATIVE ASSISTANT, Administrative Assistant

07.2018 - 11.2018
  • Review emails -Customer Support -Control of the business agenda
  • Problem resolution -Give the state of the vehicle to customers -Development of documentation to be used by the company (deposit receipts, terms and conditions of the company) -Creation of Mission and Vision of the company., Costumer service on sale of vehicle parts: (, job for 2 months)

Data Entry Specialist-Accounting Assistant.

Central Valley Financial Services
03.2020 - Current

-Management and entry of payroll data
-Federal and State tax payments
-Payments of Workers Compensation Reports
-Creation of Corporations in California
-Schedule shipments of promotional materials

Customer Service Manager

Now In Store- Aplication
02.2020 - 02.2022

-chat supervisor
-Online support of various applications
-Perform technical tests of applications
-Creation of catalogs and images
-Income report management

Education

Bachelor of Marketing And International Business - Marketing and International Business

UNICAES
Santa Ana, ES
01.2015 - 01.2019

DIPLOMA - LOGISTICS AND DISTRIBUTION

UNICAES
Santa Ana, ES
03.2018 - 06.2018

DIPLOMA - DIGITAL MARKETING, ENGLISH

UNICAES
Santa Ana, ES
01.2019 - 02.2019

DIPLOMA - ACCOUNTING

UNICAES
Santa Ana, ES
07.2018 - 10.2019

Skills

    Data Entry

MS Office

Problem-Solving

Analytical and Critical Thinking

Google Workspace

Organization and Time Management

Critical Thinking

Social Media

Certification

BIRTH DATE: March 19, 1998

Software

OS name: Microsoft Windows 10 Home Version: 10019043 Build 19043 System type: x64-based PC Processor: Intel(R) Core(TM) i5-7200U CPU @ 250GHz, 2712 Mhz, 2 main processors, 4 logical processors Internet speed: 50Mbps

Timeline

Community Manager

instagram ADS
01.2021 - 10.2021

Administrative and Customer Care Assistant

Kitchener Waterloo Association Realtors
01.2021 - 07.2021

Personal Assistant for Motivational Speaker

Jessilyn Persson
12.2020 - 01.2022

Data Entry Specialist-Accounting Assistant.

Central Valley Financial Services
03.2020 - Current

Costumer Service Agent

Samsung
03.2020 - 01.2022

Customer Service Manager

Now In Store- Aplication
02.2020 - 02.2022

Customer services manager

01.2020

ADMINISTRATIVE MANAGER

AT OUTGARCO IMPORT
12.2019 - 07.2019

General Virtual Assistant

Inlight
10.2019 - 08.2021

DIPLOMA - DIGITAL MARKETING, ENGLISH

UNICAES
01.2019 - 02.2019

Appointment setter

Modesto California
01.2019 - 12.2019

DIPLOMA - ACCOUNTING

UNICAES
07.2018 - 10.2019

ADMINISTRATIVE ASSISTANT, Administrative Assistant

07.2018 - 11.2018

DIPLOMA - LOGISTICS AND DISTRIBUTION

UNICAES
03.2018 - 06.2018

Bachelor of Marketing And International Business - Marketing and International Business

UNICAES
01.2015 - 01.2019

Costumer

Brazilian Travel Agency
Adriana Rebeca Santillana LópezMarketing And International Business