Adriana Sofia Guerrero Luna
Industrial Engineer
El Salvador,Santa Ana
Summary
A Customer Service and Operations Professional with over 13 years of experience delivering exceptional support and streamlining backend processes. I offer a unique hybrid skill set that combines expert customer relationship management with rigorous operational execution in logistics, order fulfillment, and hospitality tech.
I am a highly organized and proactive partner. I am adept at learning new systems quickly and thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Hostel Manager
Hostal Casa Nomada
03.2025 - Current
- Monitored customer feedback regularly and implemented necessary changes based on suggestions, ensuring continuous improvement in guest satisfaction levels.
- Oversee reservations, update booking systems, and manage room allocation to maximize occupancy.
- Maintenance supervision, supplies, cleaning schedules, and ensure all facilities, including common areas, are in proper working order.
Account Manager
Impression Apparel Group
11.2022 - 09.2024
- Main contact for international customers: Old Navy, SAE-A. Reaching $2 million in annual sales.
- Trims purchasing and inventory control. Maximizing inventory usage to avoid unnecessary purchases.
- Creation of packing list and invoices for worldwide shipments.
- Generating reports for upper management
Account Manager
Lenor Industries, company of Intradeco Apparel Inc.
01.2014 - 01.2022
- 8 years working as an account manager in apparel manufacturing. Reaching $8 million in annual sales.
- Main contact for local and international customers.
- Client portfolio: Brooks, Lacoste, Asics, Dick's, Dillards, Southern Tide, New Balance and Arborwear.
- Receipt and management of customer's purchase orders.
- Entry of customer orders into SAP.
- Production planning.
- Shipments coordination: air and sea.
- Taking inventory, supervision and control.
Assistant Production Manager
Lenor Industries, company of Intradeco Apparel Inc.
08.2011 - 12.2013
- Weekly reports:Work in process, daily production, invoicing, overtime, product inventory and shipments.
- Fabrics inventory control.
- Buyer of thread and machine parts
- Time tracking.
- Support to Human Resources Department.
Education
Logistics Diploma - Logistics And Supply Chain Management
Catholic University of El Salvador
Santa Ana03-2011
Industrial Engineering Degree - Industrial Engineering
Catholic University of El Salvador
Santa Ana01.2011
High School Diploma -
María Auxiliadora Institute
Santa Ana01.2006
Skills
Microsoft Office (Word, Excel, PowerPoint & Outlook)
References
Lyann Maria, Sanchez, Manager of Bank Resolution and Guarantee Payment, +(503) 6117 8674, IGD
Timeline
Hostel Manager
Hostal Casa Nomada
03.2025 - Current
Account Manager
Impression Apparel Group
11.2022 - 09.2024
Account Manager
Lenor Industries, company of Intradeco Apparel Inc.
01.2014 - 01.2022
Assistant Production Manager
Lenor Industries, company of Intradeco Apparel Inc.
08.2011 - 12.2013
Logistics Diploma - Logistics And Supply Chain Management
Catholic University of El Salvador
Industrial Engineering Degree - Industrial Engineering
Catholic University of El Salvador
High School Diploma -
María Auxiliadora Institute
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