AKIM KAMBAMBA
Suite 309-188 Colony Street, Winnipeg
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Experienced in accounting and hotel management systems. Reliable and trustworthy night auditor with several years of experience in the field. Extensive understanding of financial closing, reporting, and analysis, with dedication to accuracy and efficiency. Seasoned Manager on Duty with comprehensive experience in overseeing daily operations, managing staff, and ensuring customer satisfaction. Skilled in conflict resolution, team leadership and creating efficient workflow protocols. Demonstrated success in improving operational efficiency and fostering positive work environment. Known for strong decision-making skills and ability to handle high-pressure situations.
Overview
17
17
years of professional experience
Work History
Front Desk Agent/Night Auditor/Manager on Duty
New West Hotel/New Balmoral Hotel
Winnipeg
04.2012 - Current
- Greeted guests warmly upon arrival. Managed guest check-in and check-out processes accurately and efficiently using hotel management software. Answered phones professionally, responding to all inquiries, and resolving all customer complaints promptly and courteously. Ensured the safety of all customers and staff, and the cleanliness of the immediate areas at the reception desk.
- Managed nightly audits of all hotel financial transactions and guest accounts.
- Managed the bar's VLTs, liquor, and beer sales, including the beer vendor sales.
President, Board of Directors
African Canadian Foundation
Winnipeg
10.2008 - Current
- Directed board meetings to facilitate effective governance and decision-making processes.
Education
Bachelor of Science - Mathematics And Statistics
University of Ulster
Northern Ireland, UKBachelor of Science - Applied Economics
University of Manitoba
Winnipeg, MBSkills
- Vendor coordination / Inventory control
- Staff supervision
- Budget management
- Front Desk Operations
- Customer relationship management
- Night Auditor
Accomplishments
- Employee of the month award in the hospitality industry from the Mayor, Winnipeg.
- Community leader, President of the African Canadian Foundation.
- Veteran of the Canadian Armed Services.
- Play recreational golf with friends and family
Timeline
Front Desk Agent/Night Auditor/Manager on Duty
New West Hotel/New Balmoral Hotel
04.2012 - Current
President, Board of Directors
African Canadian Foundation
10.2008 - Current
Bachelor of Science - Mathematics And Statistics
University of Ulster
Bachelor of Science - Applied Economics
University of Manitoba
References
References available upon request.
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