Alberto Arturo Barahona Rivera

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

During this experience, I combined my interest in the crypto community with my customer service experience. During this role, I managed to learn and develop my knowledge as a customer service agent, resolving problems for:

• spot trading
• Futures trading
• P2P trading
• deposit and withdrawals with fiat

I worked as a chat and email customer service agent. During this experience, I learned how to multitask and handle more than one chat and email conversation at the same time, and I learned how to communicate empathy effectively through a written channel of communication. Always focusing on the customer experience and satisfaction.

During this work experience, I learned how to deliver top-notch customer service in a timely manner and work with a team.