Aldo Miguel Opico Garay
Call Center Specialist
Santa Tecla
Summary
Proven Call Center Specialist with a track record at Telus International, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and resolve complex issues, leveraging excellent communication, with Microsoft Office skills. Actively contributed to team performance metrics and mentored new staff, showcasing a commitment to continuous improvement and positive outcomes.
Overview
1
1
year of professional experience
Work History
Call Center Specialist
Telus International (Hopper & MoneyGram)
11.2022 - 05.2024
- Assisted customers with their pre-existing hotel reservations, mostly with modifications, cancellations, relocations.
- Assisted customers with their pre-existing transactions.
- Assisted customers making new transactions.
- Verified transactions to ensure customers weren't victims of fraud.
- Assisted my supervisor keeping track of the key performance indicators of our team.
- I had shadowing sessions with the trainers at Telus, where I gained experienced regarding being in a trainer position, and applied that knowledge to assist my new teammates to adapt quickly to the product.
- I also had shadowing sessions with the workforce management department where I learned a lot of things about the position and how the workforce management manages the resources of the account.
Education
High School Diploma -
Instituto De Modalidades Flexibles EDÚCAME
Urbanización Cima II Calle Principal Pasaje No 7 S 05.2001 -
Skills
Excellent Customer Service
Complaint resolution
Effective communication
Attention to details
Positive Attitude
Microsoft Office Skills
Problem Solving
Billingual customer service
Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Grow alongside the company
Support my fellow team members
Timeline
Call Center Specialist
Telus International (Hopper & MoneyGram)
11.2022 - 05.2024
High School Diploma -
Instituto De Modalidades Flexibles EDÚCAME
05.2001 -
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