Alejandra Beatriz Mejia Ramirez
Residencial Bosques de la Paz,SS
Summary
I am an extrovert; I like to socialize, and maintain active communication with my team. I have several years of experience providing customer service face to face and I enjoy helping other people. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Customer Service Expert – Cigna Healthcare
Foundever El Salvador
San Salvador, El Salvador
07.2023 - Current
- Managed incoming calls from customers efficiently and effectively.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained up-to-date knowledge of company's products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated internal databases with customer information as needed.
- Gathered customer feedback to improve customer satisfaction levels.
Logistics Coordinator
Miltair Aviation
01.2019 - 01.2023
- Supervise and coordinate flights schedules
- Coordination of shuttle services for passengers
- Coordination of catering services for the flights
- Translation services for passengers
- Reception of payments for services provided
- Supervise and coordinate property maintenance
- Oversee property advertisement in the platform
Airbnb Host and Property Administrator
Weichert Realtor
01.2017 - 01.2019
- Supervise and coordinate property maintenance
- Oversee property advertisement in the platform
Education
Portuguese Language -
Brazil Embassy
01.2016
English Language -
Universidad Don Bosco
01.2010
Highschool -
Colegio Spencer
01.2008
Graduate -
Air Transport and Tourism
Skills
- Outlook and email etiquette
- Customer service
- Issue resolution
- Call handling
- Team collaboration
- Product knowledge
- Multitasking
- Excel Spreadsheets
- Power Point
- Word
- Database administration
Job Expectations - Phone Numbers
- +1 (954) 830-6382
- +1 (703) 357-8405
Work References
- Milton Martinez, Miltair Aviation, 7498 - 8136
- Angela Espinoza, Weichert Realtor, 7202 - 8894
References
- Carlos Cisco, Telus International El Salvador
- Sandy Salegio, Telus International El Salvador
Personal Information
- DUI: 04070502-2
- Date of Birth: 03/15/89
Timeline
Customer Service Expert – Cigna Healthcare
Foundever El Salvador
07.2023 - Current
Logistics Coordinator
Miltair Aviation
01.2019 - 01.2023
Airbnb Host and Property Administrator
Weichert Realtor
01.2017 - 01.2019
Portuguese Language -
Brazil Embassy
English Language -
Universidad Don Bosco
Highschool -
Colegio Spencer
Graduate -
Air Transport and Tourism
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