Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Alejandra Michelle Ibarra Serrano

Alejandra Michelle Ibarra Serrano

Coustmer Service
Urbanizacion Alemania, Las Colinas Santa Tecla

Summary

Being able to make a contribution of my acquired knowledge and skills within the company and also learn from it. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Healthcare Customer Service Representative

Glass Mountain
01.2025 - Current
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.

Receptionist

Zillow Group
01.2024 - 11.2024
  • Coordinated open house events for prospective clients to promote available properties effectively.
  • Handled sensitive financial documents with discretion, maintaining strict confidentiality of client information.
  • Improved communication between agents and clients through diligent follow-up on messages and emails.
  • Confirmed appointments, communicated with clients, and updated client records.

Coustumer Service Representative

First American Home Warranty
03.2021 - 02.2024
  • Maintained productivity and quality standards at all times.
  • Scheduled appointment to resolve more complex issues.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

General

Alberto Masferrer Catholic School Center

English four call centers

Bachelor of Psychology - I am currently still studying this degree, it is my fourth year.

Universidad Francisco Gavidia

Skills

Computer utilities in

Windows system:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Lotus Notes

Computer

Photocopier

Scanner

Fax

Telephone

Additional Information

  • I am hardworking and I feel very comfortable working in remote settings.
  • I am motivated to achieve my goals and get a promotion .
  • I am an effective and articulate communicator.
  • Attention to quality

Timeline

Healthcare Customer Service Representative

Glass Mountain
01.2025 - Current

Receptionist

Zillow Group
01.2024 - 11.2024

Coustumer Service Representative

First American Home Warranty
03.2021 - 02.2024

General

Alberto Masferrer Catholic School Center

English four call centers

Bachelor of Psychology - I am currently still studying this degree, it is my fourth year.

Universidad Francisco Gavidia

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Alejandra Michelle Ibarra SerranoCoustmer Service