Experienced project support specialist skilled in coordinating tasks, managing schedules, and optimizing workflows. Detail-oriented, tech-savvy, and committed to high-quality results. Strong communication and organizational skills with a focus on efficiency and teamwork.
Overview
10
10
years of professional experience
Work History
Maitenance Coordinator
Property Professionals, INC
05.2025 - 07.2025
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
Managed maintenance team of [Number] employees and coordinated repair schedule according to priority level.
Medical Project Assistant
International Organization for Migration, IOM
07.2022 - 03.2025
Coordinated project schedules to enhance team collaboration and meet delivery deadlines.
Assisted in organizing and maintaining project documentation, ensuring easy access for team members.
Improved team efficiency by managing logistics and coordinating resources.
Supported project managers with administrative tasks, contributing to seamless project execution.
Facilitated project progress tracking, providing updates to stakeholders for informed decision-making.
Enhanced project visibility with well-organized data and documentation.
Quality Analyst
TELUS International
01.2020 - 06.2022
Created and presented reports on operational KPIs.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Key Account Manager
TELUS International
01.2018 - 01.2019
Presented customers with communications and VOIP solutions.
Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Developed and delivered presentations to key customers to position products and services.
Teacher, Translator & Interpreter
Academia Europea
01.2016 - 12.2018
Delivered basic, intermediate, and advanced courses in English and French.
Managed classroom behavior effectively by establishing clear expectations and modeling appropriate conduct.
Maintained accurate records of student progress, attendance, and behavior.
Differentiated instruction to accommodate diverse learning needs.
Education
Professional Certification - Human Resources Management
Consejos Iberoamericanos
06.2025
Professional Certification - Business Administration and Human Resources
AVANZA FORMACION CONTINUA
08.2019
Bachelor's Degree - Modern Languages (English & French)
Universidad El Salvador
01.2018
Skills
Quality-focused
Self-directed
Detail-oriented
Accountable
Tech-savvy
Communication
Gmail & Google Suite
Google Calendar
Microsoft Office Suite
Slack
Dropbox
Calendly
Notion
LANGUAGES
Spanish: Native
English: Proficient (C2)
French: Proficient (C2)
Timeline
Maitenance Coordinator
Property Professionals, INC
05.2025 - 07.2025
Medical Project Assistant
International Organization for Migration, IOM
07.2022 - 03.2025
Quality Analyst
TELUS International
01.2020 - 06.2022
Key Account Manager
TELUS International
01.2018 - 01.2019
Teacher, Translator & Interpreter
Academia Europea
01.2016 - 12.2018
Professional Certification - Business Administration and Human Resources
AVANZA FORMACION CONTINUA
Bachelor's Degree - Modern Languages (English & French)
Universidad El Salvador
Professional Certification - Human Resources Management
Administration Coordinator at Retail Property Professionals (Retpro) Group/ MA FinancialAdministration Coordinator at Retail Property Professionals (Retpro) Group/ MA Financial