Alexa Garcia
Mesa,AZ
Summary
Self motivated professional with customer service experience. I have 6+ years of experience in customer care, telephone customer service and tech support. Thorough and detail-oriented in daily professional matters.
Overview
8
8
years of professional experience
Work History
Sales Associate
Dial Manufacturing
Phoenix, AZ
03.2020 - 02.2022
- Answer incoming telephone calls to provide store, products and services information.
- Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Initial contact in addressing customer concerns.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Educate customers on special pricing opportunities and company offerings.
- Provide tracking details, enter orders and resolve problems for customers.
Electrical Apprentice
Young Electric Sign Company
Chandler, AZ
04.2018 - 01.2020
- Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
- Built controllers and panels to complete system installations.
- Worked in team-based environment to accomplish projects.
- Inspected existing wiring to identify problems such as short circuits.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Kept work areas clean, neat and free of hazards.
Fabricator
Bluemedia
Tempe, AZ
07.2017 - 04.2018
- Prepared broken parts for welding by properly grooving and scarfing surfaces.
- Operated manual and semi-automatic welding equipment to fuse metal segments together.
- Created safety guards, angle iron and square tubing.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Worked in team-based environment to accomplish projects.
Store Manager
Pet Club
Gilbert, AZ
07.2016 - 06.2017
- Trained all new assistant managers and new employees on store security, monetary procedures and customer service expectations.
- Delivered excellent customer service by greeting and assisting each customer.
- Counted cash drawers and made bank deposits.
- Processed shipments and maintained stock shelf organization.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Oversaw inventory management to minimize waste.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Assistant Manager
PetSmart
Mesa, AZ
07.2015 - 06.2016
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Updated store pricing, signage and merchandising based on current promotions.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Greeted and assisted all customers daily in high-traffic retailer.
- Maintained daily record of all transactions.
- Counted cash drawers and made bank deposits.
Installer
Action Lighting Inc
Phoenix, AZ
10.2013 - 12.2015
- Worked with cranes and bucket trucks to install electric signs.
- Learned to wire and use hand tools.
- Operated forklift and scissor lifts.
- Installed complete systems at new residential and business construction sites.
- Wired equipment and followed safe electrical procedures to eliminate risk.
Education
GED
Mesa, AZ2011
Skills
- High-energy attitude
- Conflict mediation
- Shipping and receiving understanding
- Organizational strengths
- Technologically savvy
- In-store support
- Customer service
- Credit card payment processing
- Product organization
- Inbound and outbound calling
- Promotional support
- Store maintenance
- Customer relations
- Senior leadership support
References
Available upon request.
Timeline
Sales Associate
Dial Manufacturing
03.2020 - 02.2022
Electrical Apprentice
Young Electric Sign Company
04.2018 - 01.2020
Fabricator
Bluemedia
07.2017 - 04.2018
Store Manager
Pet Club
07.2016 - 06.2017
Assistant Manager
PetSmart
07.2015 - 06.2016
Installer
Action Lighting Inc
10.2013 - 12.2015
GED
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