Alexa Serrano
Sonsonate
Summary
Dynamic and dedicated professional with experience at MSC Cruises, excelling in customer service and order accuracy. Recognized for enhancing guest satisfaction through attentive service and effective issue resolution. A responsible team player with expertise in table setting, committed to creating memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Assistant Waiter And Sales
MSC Cruises
United States, Miami
06.2023 - 01.2025
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
Education
High School Diploma -
Colegio Salarrue
Sonsonate, El Salvador 01.2020 - 01.2020
Skills
Table setting expertise
Order accuracy
Customer service focus
Team player mentality
Headworker
Timeline
Assistant Waiter And Sales
MSC Cruises
06.2023 - 01.2025
High School Diploma -
Colegio Salarrue
01.2020 - 01.2020
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