Hi, I’m
Alexander Mendoza
La Libertad
Summary
An enthusiastic management professional with a proven track record of success in supervising staff and building effective teams through effective communication. Demonstrated track record of achieving objectives through detailed employee performance monitoring and staff coaching. Demonstrates proficiency in resolving complex issues and implementing proactive operational changes.
Overview
5
years of professional experience
2
Languages
9
years of post-secondary education
Work History
Green World recycling company
Sales supervisor and social project manager
09.2019 - 12.2020
Job overview
- Designer and manager of social projects that promote culture of recycling on low-income communities, with objective of generate new income for families in Soyapango and Ilopango areas.
- Responsible of generating new agreements with companies that promote recycling as their corporate culture to increase customer portfolio by 15%.
El Taller (Ciudad Merliot)
Administrative manager
01.2021 - 07.2021
Job overview
- Responsible for quotation and purchase of mechanical spare parts, assisting with accounts department and collections.
- Plan Manager will oversee the restructuring of the brand image.
Teleperformance
Customer Service Representative
11.2021 - 06.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Teleperformance
Supervisor
06.2022 - Current
Job overview
- Critical thinking to take decisions based on data analysis.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Universidad Centroamericana Jose Simeon Cañas-UCASan Salvador, El Salvador
Marketing Degree
01.2018 - 11.2023
Instituto Tecnico Ricaldone San Salvador, El Salvador
Electromechanical Technician
01.2014 - 11.2016
Timeline
Supervisor
Teleperformance
06.2022 - Current
Customer Service Representative
Teleperformance
11.2021 - 06.2022
Administrative manager
El Taller (Ciudad Merliot)
01.2021 - 07.2021
Sales supervisor and social project manager
Green World recycling company
09.2019 - 12.2020
Universidad Centroamericana Jose Simeon Cañas-UCA
Marketing Degree
01.2018 - 11.2023
Instituto Tecnico Ricaldone
Electromechanical Technician
01.2014 - 11.2016
Skills
- Strong interpersonal and effectively communication
- Soft skills developer
- Critical thinking
- Analyzing data
- Adaptability
- Staff Training
Knowledge
- Coaching framework (TOPS)
- Lean Six Sigma- Yellow belt (in progress)
- Project management by Linkedin Learning (in progress)
- Microsoft Excel (Advanced)
- Power BI (basic)
- Recycling technician (capacitateparaelempleo.org)
References
Marta Casanova.
Floor manager, Teleperformance. Tel: 7874-0609
marta.casanova@tpckesv.com
Wilber Zelaya.
Floor manager, Teleperformance. Tel: 7350-1088
zelayaalberto.5@tpckesv.com
Ana Benitez.
Manager, Frenos y mas Merliot. Tel: 7986-0211
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