Alexander Villalta
.
San Salvador,SS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Content Moderator
Telus Digital
San Salvador
03.2023 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform and applying fair judgment when moderating diverse types of content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, moderating over1000 items per day, resulting in improved site quality.
Back Office Specialist
Teleperformance
04.2022 - 03.2023
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards through emails and chat.
- Verification and tracking of checks uploaded to the Chime platform. This involved verifying the check information, ensuring proper issuance and payment, and maintaining detailed records of the transactions.
Transaction Risk Analyst
SYKES
04.2020 - 03.2022
- Implemented financial risk management policies, limits, and strategies that complied with the standards and strategic imperatives of the organization.
- Formulated knowledgeable forecasts for business, industry and overall economic conditions based on available financial information.
Customer Service Representative
Teleperformance
01.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Research and analysis of the exchange rate of currencies, and daily delivery of reports about currency changes in the market.
Customer and Tech Support Representative
OneLink BPO
01.2017 - 12.2018
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Education
High School Diploma -
Complejo Educativo Dr. Humberto Romero Alvergue
San Salvador, El Salvador 05.2001 -
Skills
Puntuality
MS Office
Document management
Analytical and Critical Thinking
Multitasking Abilities
Mathematic Skills
Flexible and Adaptable
Online research
Data analysis
User engagement
Timeline
Content Moderator
Telus Digital
03.2023 - Current
Back Office Specialist
Teleperformance
04.2022 - 03.2023
Transaction Risk Analyst
SYKES
04.2020 - 03.2022
Customer Service Representative
Teleperformance
01.2018 - 03.2020
Customer and Tech Support Representative
OneLink BPO
01.2017 - 12.2018
High School Diploma -
Complejo Educativo Dr. Humberto Romero Alvergue
05.2001 -
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