Alexandra Lopez
Customer Service Rep
San Salvador
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Telus International El Salvador
04.2021 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
Customer Service Representative
Teleperformance
12.2019 - 03.2021
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Education Degree
Universidad Pedagogica De El Salvador
San Salvador, El SalvadorHigh School Diploma -
Instituto Nacional Walter Thilo Deininger
Cojutepeque, El Salvador 05.2001 -
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Follow-up skills
- Microsoft Office Suite
- Documentation
- Account updating
Timeline
Bilingual Customer Service Representative
Telus International El Salvador
04.2021 - 05.2024
Customer Service Representative
Teleperformance
12.2019 - 03.2021
High School Diploma -
Instituto Nacional Walter Thilo Deininger
05.2001 -
Bachelor of Education Degree
Universidad Pedagogica De El Salvador
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