MySQL
Alexis Cruz
Contact Center Analist
San Salvador
Summary
Detail-oriented Contact Center Analyst with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Contact Center Analyst
Pentcloud
01.2022 - Current
Taking call's or ticket's to assist troubleshoot or installation's to an internal staff of a telecommunication company in central america region
- Ticketing and tracking of incidents
- Excellent manage of costumer service
- B2B experience
Analyst Contact Center
Avantia
12.2019 - 10.2021
Taking call's or ticket's to assist troubleshoot or installation's to an internal staff of a telecommunication company in central america region
- Ticketing and tracking of incidents
- Excellent manage of costumer service
- B2B experience
Education
No Degree -
05.2001 -
High School Diploma -
Liceo Jorge Adalberto Lagos
Santa Tecla, El Salvador 05.2001 -
Skills
Active Listening
Critical Thinking
Emotional Intelligence
Interpersonal Skills
Patience
Resourcefulness
Time Management
Typing
Verbal Communication
Software
Photoshop
Sony Vegas Studio
Sql Server
Certification
Introduction to Cybersecurity Tools & Cyber Attacks
Timeline
Introduction to Cybersecurity Tools & Cyber Attacks
12-2022
Contact Center Analyst
Pentcloud
01.2022 - Current
Analyst Contact Center
Avantia
12.2019 - 10.2021
No Degree -
05.2001 -
High School Diploma -
Liceo Jorge Adalberto Lagos
05.2001 -