Alfred Akorli

Fly Zipline Ghana Limited

09.2021 - Current

Streamlined operations by identifying inefficiencies and implementing process improvements.
Increased productivity by revamping training programs and providing ongoing support for team members.
Championed quality assurance efforts, consistently exceeding established benchmarks for product and service standards.
Enhanced customer satisfaction with timely order fulfillment and proactive communication.
As a certified customer experience specialist, I developed and reviewed nest growth plans and customer experience engagement strategies, provided customer service training for team members in order to increase customer satisfaction ratings.
● Review customer data, trends and metrics to inform decision making in customer profiling and problem resolution and maintain accurate customer records and promptly update customer information.
Community/STEM engagements
● Strengthening health systems through Health facilities and stakeholder engagements.
● Prepared delivered childhood immunization vaccines, covid19 vaccines to hard to reach and remote areas of Ghana.
● Contributed to increase in immunization coverage and public health programs through effective stakeholder engagements and delivery of essential
commodities.
● Contributed to improved health indicators in maternal and critical emergencies through Zipline’s delivery of blood products and essential medical commodities to underserved communities of Ghana`

Summary