Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic
Alfredo Caleb Peñate Alfaro

Alfredo Caleb Peñate Alfaro

San Luis Talpa

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

English Teacher

Centro De Desarrollo Profesional De La PNC
02.2017 - 07.2017

Teach Basic English to police officers and Administrative employees from Policia Nacional Civil

English Instructor

Centro De Desarrollo Integral Nazaret 0710, Compassion Internacional
11.2018 - 01.2021

Teach basic and intermediate English to children and teenagers that were registered in the sponsorship Program from Compassion International

Dependiente de Tienda

A & P Lácteos, Cereales y Otros
07.2020 - 07.2021

I was in charge of selling items from a small convenience store and also receive products from suppliers

Customer Service Representative

Telus, El Salvador
08.2021 - 02.2022

Assist customers from Walmart regarding online purchases such as place orders, cancel orders, modify orders, return processes, refunds or replacements for orders not received and damaged items

Customer Service Representative

Teleperformance
03.2022 - 10.2025

Help customers regarding inquiries about the Choice Privileges Program such as missing points or stays, points purchases, new accounts, online profile access, profile modifications. Also, it was required to assist customers to make, modify or cancel reservations and take feedback from customers about hotel stays

Education

Bachelor of Arts - Idioma Inglés Opción Enseñanza

Universidad De El Salvador
01-2021

High School Diploma -

Centro Escolar San Luis Talpa
San Luis Talpa, El Salvador
01.2011

Skills

  • Creativity
  • Proactive
  • Customer Service Oriented
  • Microsoft Office 2010
  • Windows 8

References

  • Fabricio Guerrero, 74269891, Hairdresser
  • Kelvin Palacios, 61098790, Waiter
  • Reyna Vasquez, 75751853, Dressmaker

Personal Information

  • Age: 31
  • ID Type: DUI
  • ID Number: 04994686-1
  • Date of Birth: 1994-05-12
  • Nationality: Salvadoran
  • Marital Status: Married

Timeline

Customer Service Representative

Teleperformance
03.2022 - 10.2025

Customer Service Representative

Telus, El Salvador
08.2021 - 02.2022

Dependiente de Tienda

A & P Lácteos, Cereales y Otros
07.2020 - 07.2021

English Instructor

Centro De Desarrollo Integral Nazaret 0710, Compassion Internacional
11.2018 - 01.2021

English Teacher

Centro De Desarrollo Profesional De La PNC
02.2017 - 07.2017

Bachelor of Arts - Idioma Inglés Opción Enseñanza

Universidad De El Salvador

High School Diploma -

Centro Escolar San Luis Talpa
Alfredo Caleb Peñate Alfaro