Juan Alejandro Hernández Díaz
Teleoperator
Santa Tecla
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
4
4
years of professional experience
Work History
Telephone Operator
Telus International
11.2022 - Current
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Telephone Operator
SYKES
12.2020 - 11.2022
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
Education
High School Diploma -
Centro Escolar Católico "Alberto Masferrer"
Santa Tecla, El Salvador 05.2001 -
Skills
Information assistance
Greeting customers
Professional Communication
Client Service
Flexible Schedule
Follow-up skills
Typing Skills
Languages
English
Native or Bilingual
Timeline
Telephone Operator
Telus International
11.2022 - Current
Telephone Operator
SYKES
12.2020 - 11.2022
High School Diploma -
Centro Escolar Católico "Alberto Masferrer"
05.2001 -
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