Alvaro Jose Garay Luna
Summary
Dedicated customer service professional with a strong emphasis on delivering exceptional client experiences and resolving challenges effectively. Skilled in communication and detail-oriented problem-solving, contribute to enhancing customer satisfaction and operational efficiency. As a member of the pricing division team, collaborate with sales to ensure accurate program implementation and pricing accuracy, ensuring that all customer requirements are met and exceeded. Passionate about fostering positive relationships and optimizing processes to support organizational goals.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Global Pricing Division Team Specialist
Teleperformance
San Salvador, Departamento de San Salvador
02.2021 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Enhanced team performance through regular coaching sessions and constructive feedback.
- Developed a collaborative work environment for increased team productivity and project success.
- Facilitated cross-functional collaboration between departments to achieve optimal results on joint projects.
Fedex Customer Service Specialist
Teleperformance El Salvador
San Salvador, San Salvador
01.2011 - 01.2024
- Domestic agent from 2011-2013
- International agent 2013-2013
- BCAT-FXO 2013-2020
- Tier1 Specialist 2020-2021
- Pricing agent Specialist 2021-2024
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Lic. - Theology
Uca University
01.2003 - 01.2012
3rd cycle - Mechanical Engineering
El Salvador University
01.2004 - 01.2003
High School - undefined
School “Don Bosco”
01.2002 - 01.2003
3rd cycle -
School “Don Bosco”
01.1999 - 01.2001
Primary School - undefined
Primary School “Don Bosco”
01.1993 - 01.1992
Kindergarten - undefined
School “San Carlos”
Skills
Team motivation
Meeting facilitation
Workflow Optimization
Solving problems
Detail oriented
Problem-Solving
Time Management
Sales Reporting
Multitasking
Interpersonal Skills
Professionalism
Reliability
Nit
0614-090486-129-2
Afp
31509269004
References
- Msc Jackeline Morales de Colocho, Director General Library “Florentino Idoate” UCA, 22106600 ext 277
- P. José María Tojeira, Professor UCA University
- Jorge Wenceslao Hernández Alarcia, Sharedholder Executive La Prensa Gráfica, 2241 2325
Personal Information
- Age: 3 years
- Place of Birth: San Salvador
- DUI: 03539426-4
- Nationality: Salvadorean
- Marital Status: Single
Timeline
Global Pricing Division Team Specialist
Teleperformance
02.2021 - Current
Fedex Customer Service Specialist
Teleperformance El Salvador
01.2011 - 01.2024
3rd cycle - Mechanical Engineering
El Salvador University
01.2004 - 01.2003
Lic. - Theology
Uca University
01.2003 - 01.2012
High School - undefined
School “Don Bosco”
01.2002 - 01.2003
3rd cycle -
School “Don Bosco”
01.1999 - 01.2001
Primary School - undefined
Primary School “Don Bosco”
01.1993 - 01.1992
Kindergarten - undefined
School “San Carlos”
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