Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Alyson Johnson

Peoria,AZ

Summary

Results-driven Debt Specialist at ClearOne Advantage with expertise in debt recovery strategies and regulatory compliance. Proven ability to negotiate repayment plans and enhance customer relationships, achieving collection goals through effective communication and analytical skills. Committed to maintaining high service quality standards while ensuring adherence to industry regulations. Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.

Overview

16
16
years of professional experience

Work History

Debt Specialist

ClearOne Advantage
Remote Work, AZ
06.2019 - 02.2025
  • Contacted customers with delinquent accounts to solicit payment.
  • Compiled detailed reports on delinquency trends, legal actions, and other areas related to collections processes.
  • Recorded information about status of collection efforts.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Responded promptly to customer inquiries about their accounts over the phone or through email.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Contacted insurance companies to check status of claim payments.
  • Received payments and posted amounts to customer accounts.
  • Collaborated with team members to meet or exceed collection goals.
  • Ensured compliance with applicable laws governing debt collection practices.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Accepted and processed customer payments and applied toward account balances.
  • Analyzed credit reports for potential errors or discrepancies.
  • Applied analytical skills to prioritize accounts based on collectability.
  • Updated collection databases and systems with payment arrangements and notes.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advised customers on additional resources available for managing their finances responsibly.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Investigated disputed debts by obtaining supporting documentation from customers and creditors.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Researched customer inquiries regarding their account status and payments.
  • Processed payments received via phone, mail, online banking services, or other methods.
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Reviewed and processed financial documents to ensure accuracy of customer accounts.
  • Documented all debtor interactions accurately for compliance and follow-up.
  • Communicated with clients to provide updates on account recovery status.
  • Advised delinquent customers on strategies for debt repayment.
  • Monitored compliance with state and federal regulations governing debt collection activities.
  • Coordinated with legal departments for accounts requiring further action.
  • Developed relationships with external vendors to facilitate timely receipt of payments from customers.
  • Managed high-volume call lists to contact debtors and secure payments.

Radiology Verifications Specialist

EVDI Medical Imaging
Mesa, AZ
02.2009 - 06.2019
  • Participated in ongoing training and compliance activities.
  • Analyzed customer needs and recommended appropriate products or services.
  • Reviewed documents for accuracy prior to submission or publication.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed company operations for compliance with safety standards.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Generated reports to track performance metrics of team members.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.

Radiology Scheduler

EVDI Medical Imaging
Mesa, AZ
02.2011 - 04.2019
  • Verified insurance coverage for radiology procedures to ensure accurate billing practices.
  • Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.
  • Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
  • Processed payments from insurance companies and individuals for imaging services received.
  • Checked incoming emails regularly and responded quickly when necessary.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Identified trends in scheduling patterns or delays due to staffing shortages.
  • Assessed patient eligibility for radiology studies according to protocol guidelines.
  • Created reports summarizing daily activity within the department.
  • Supported healthcare applications by monitoring security, performance and reliability.
  • Prepared reports on radiology services rendered including number of tests performed and patient satisfaction ratings.
  • Reviewed images taken during exams to ensure quality standards were met.
  • Reviewed medical records for completeness, accuracy, and compliance with regulations.
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Performed data entry tasks as needed, such as entering information into electronic health records.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.
  • Evaluated and recommended upgrades to improve existing computerized healthcare systems.
  • Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.
  • Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed household errands and other essential duties.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Achieved cost-savings by developing functional solutions to problems.

Education

High School Diploma -

White County High School
Sparta, TN
05-2004

Skills

  • Debt collection
  • Payment processing
  • Financial analysis
  • Regulatory compliance
  • Customer service
  • Negotiation skills
  • Analytical skills
  • Report generation
  • Conflict resolution
  • Team collaboration
  • Data entry
  • Account reconciliation
  • Communication skills
  • Decision-making
  • Cash application
  • Interpersonal skills
  • Portfolio management
  • Call center background
  • Enterprise resource planning
  • Professional ethics
  • Following conversation scripts
  • General ledger
  • Debt settlement
  • Presentation skills
  • Goal setting
  • Aging reports analysis
  • Insurance company communication
  • Paperwork processing
  • Debt recovery strategies
  • Debt negotiation
  • Update accounts
  • Delinquent account notification
  • Prioritization skills
  • Billing procedures
  • History research
  • Customer relationship management
  • Adaptability and flexibility
  • Verbal and written communication
  • Performance improvement techniques
  • Service quality standards
  • Process improvement
  • Trace delinquent customers
  • Multitasking Abilities
  • Goal-oriented mindset
  • Proficiency in MICROSOFT OFFICE, WORD PROCESSING ETC

Languages

English
Full Professional

Accomplishments

  • WAS AWARDED TOP EMPLOYEE IN THE DEBT SPECIALIST CUSTOMER SERVICE DEPT FOR CLEARONE ADVANTAGE 3 YEARS IN A ROW.
  • EXCEEDED BONUS EVERY MONTH

Timeline

Debt Specialist

ClearOne Advantage
06.2019 - 02.2025

Radiology Scheduler

EVDI Medical Imaging
02.2011 - 04.2019

Radiology Verifications Specialist

EVDI Medical Imaging
02.2009 - 06.2019

High School Diploma -

White County High School

Similar Profiles

CREATE PROFILE
Alyson Johnson