Ana Dheming
Dallas
Summary
Responsible Bookseller provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction. Reliable and dedicated team player with hardworking and resourceful approach. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bookseller
Barnes & Noble
02.2022 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
Volunteer
SOS Children Village
04.2019 - 10.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Mentored at-risk youth to improve personal wellbeing and academic performance.
Education
Associate of Arts - Business Administration And Management
Richland College
Dallas, TX05.2024
High School Diploma -
Colegio Guadalupano
San Salvador, El Salvador11.2020
Skills
- Deadline Adherence
- Strong Analytical and Problem-Solving Skills
- Computer Proficiency and Microsoft Office
- Adaptability
- Cash handling
- Engaging with Diverse Customers
Certification
- Introduction to Marketing, University of Pennsylvania - June, 2020
Languages
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Bookseller
Barnes & Noble
02.2022 - Current
Volunteer
SOS Children Village
04.2019 - 10.2019
Associate of Arts - Business Administration And Management
Richland College
High School Diploma -
Colegio Guadalupano
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