Ana Lima
San Salvador, El Salvador
Summary
Dynamic call center professional with proven success at Skycom, excelling in client relationship building and creative solutions. Achieved top performance metrics by leveraging strong objection-handling skills and implementing effective retention strategies. Committed to enhancing customer satisfaction and loyalty through proactive communication and innovative problem-solving.
Overview
5
5
years of professional experience
Work History
Call Center Sales and Retention Agent
Skycom
02.2024 - Current
- Engaged customers through proactive communication, addressing concerns and enhancing satisfaction.
- Developed retention strategies by analyzing customer feedback and identifying improvement areas.
- Implemented loyalty programs, increasing customer engagement and promoting brand loyalty.
- Conducted follow-up calls to assess service quality and gather insights for process refinement.
Inbound Call Center Sales Representative
Concentrix
04.2020 - 01.2024
- Handled high-volume inbound calls from prospective and existing customers, providing information about SiriusXM services and promotions.
- Delivered personalized sales presentations to match customer needs with product features, consistently meeting or exceeding sales quotas.
- Processed customer subscriptions, account updates, and payments with accuracy and efficiency.
- Utilized strong objection-handling skills to retain customers and close sales.
- Maintained a high level of product knowledge to effectively answer customer inquiries and recommend appropriate solutions.
- Consistently achieved top performance metrics, including conversion rates, customer satisfaction, and call quality standards.
Education
High School Diploma -
Hight School Diploma
Christian Center School11-2011
Skills
- Client relationship building
- Call center experience
- Creative solutions
- De-escalation techniques
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Call Center Sales and Retention Agent
Skycom
02.2024 - Current
Inbound Call Center Sales Representative
Concentrix
04.2020 - 01.2024
High School Diploma -
Hight School Diploma
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