Ana Paredes
San Salvador
Summary
Diligent and detail-oriented Contracts Manager, skilled in examining legal documents to ensure accuracy, consistency, and adherence to company policies and regulations. Quick to identify discrepancies to mitigate risks while maintaining strict confidentiality. Strong communication skills to facilitate effective collaboration with cross-functional teams to achieve organizational goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Deal Manager
Google - Contracted By WebHelp
04.2023 - Current
- Increased overall efficiency by streamlining internal approval processes for deals under review.
- Provided guidance on complex contractual issues, ensuring compliance with company policies and regulations.
- Successfully managed multiple high-priority deals (SOWs, Change Orders and Master Agreements) while maintaining strict attention to detail and deadlines.
- Provided expert guidance on contractual matters to Pursuit Leads, facilitating smooth project execution.
- Onboarded and trained new staff to effectively handle demands of simultaneous and large-scale contracts.
Assistant Property Manager
Artex Management
11.2021 - Current
- Reviewed current lease agreements to identify upcoming expirations to coordinate with senior managers and landlords to analyze potential renewals and rent re-negotiations.
- Provided assistance to senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Ensured properties were in compliance with local, state and federal regulations.
- Delivered high level of service to clients to maintain and extend relationships.
Quality Analyst
UassistMe
01.2021 - 11.2021
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Contributed to the creation of high quality documents to improve clarity, such as contracts for existing and new clients.
- Supervised small teams (PODs) to ensure their compliance with the clients metrics.
- Participated in senior management meetings to establish short- and long-term strategies.
- Performed standard inspections (Audits) and random sampling inspections to verify adherence to company standards.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Jr Coach
UassistMe
06.2019 - 01.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment and on-boarding of new team members.
- Managed leave requests and absences to facilitate smooth flow of operations.
- Worked with the team to identify areas of improvement and solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures related to absenteeism.
Assistant Manager
UassistMe (HKM Employment Attorneys)
11.2017 - 01.2021
- Completed intake assessment forms and filed clients charts.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Trained and supervised new intake staff to deliver high-quality client care.
- Participated in meetings with the Managing Partners of the lawfirm to discuss objectives and strategies regarding their El Salvador team.
- Translated and redlined contracts and documentation from Spanish to English and vice versa.
- Assisted during attorney consultations to facilitate real time conversations with Spanish speaking clients/potential clients.
Customer Service Representative
Transactel El Salvador
06.2011 - 03.2013
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Education
Bachelor in Translation and Interpretation -
Universidad Evangelica de El Salvador
01.2013 - 06.2015
Skills
Customer Engagement
Proposal Writing
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Attention to Detail
Effective Communication
Written Communication
Organizational Skills
Document Management
Adaptability
Languages
English
Spanish
Timeline
Deal Manager
Google - Contracted By WebHelp
04.2023 - Current
Assistant Property Manager
Artex Management
11.2021 - Current
Quality Analyst
UassistMe
01.2021 - 11.2021
Jr Coach
UassistMe
06.2019 - 01.2021
Assistant Manager
UassistMe (HKM Employment Attorneys)
11.2017 - 01.2021
Bachelor in Translation and Interpretation -
Universidad Evangelica de El Salvador
01.2013 - 06.2015
Customer Service Representative
Transactel El Salvador
06.2011 - 03.2013
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