Ana Penado
San Salvador
Summary
Talented Human Resources Director with a deep understanding of business needs, with +20 years of experience in telco industry, working as strategic partner and as member of the local Senior Leadership Team in a fast paced environment.
People oriented and team player, proficient at building and maintaining professional relationships, strategic leader, decision - maker and problem solver.
Highly skilled in project management to meet business objectives with strong sense of urgency.
Overview
23
23
years of professional experience
Work History
Human Resources Director
Digicel El Salvador
San Salvador
06.2015 - Current
- Responsible for Human Resources Strategy and Processes from hire-to-retire.
- Leading projects with high impact in the business results such as: Performance Management, Support the brand and culture transformation program, Implement activities related to health & safety work environment, Improve the internal communication strategy through a collaborative plan with stakeholders, Organizational re structure, among others.
- Run locally plans to identify the key talents employees, succession plan for key positions and career development plan for the identified competencies gaps in both cases
- Manage the annual/ monthly headcount and staffing budget
- Participation in transformation program and business redesign.
Head of Human Resources
Digicel El Salvador
San Salvador
02.2011 - 05.2015
- Improve the learning and development plans to reinforce the business knowledge, using internal and external resources to cover the identified gaps. Improve the on boarding process for new employees to align them into the core business, it include a completely overview of the company: policies, legal environment, products/ Commercial offer, competitors.
- Design and implement strategies to attract talent aligned with business needs in time and budget. With main focus in Consumer Sales for the impact that it has in the business results (increasing the sales headcount by 200% in less than two months).
- Support the change management process inside the company by implementing activities to keep the engagement of the staff and their productivity. It included work life balance activities, communication plan, training among others.
Human Resources Manager
Digicel El Salvador
San Salvador
01.2006 - 01.2011
- Align local HR Policies, processes and handbook with the headquarters requirements (transforming the company from local to a worldwide one).
- Define the strategies for Rewards & Recognition programs.
- Develop and implement a local plan to reinforce the culture and behaviors expected in the staff, with this plan we improved the work environment YOY by 10% (between 2008 - 2011) achieving the first place across Digicel´s markets by the end of 2011.
- Define and implement activities for the Internal Social Responsibility Program.
- Health and Safety Plans.
- HR Operation functions.
Organizational Development Specialist
Digicel El Salvador
San Salvador
09.2001 - 12.2005
- Develop and implement policies, processes and metrics to be use at Human Resources, Consumer Sales, Customer Care and Finance Department, including the handbook and the training plan for the staff.
- Jobs Description Manual
- Comp&Ben: Define, develop and implement the commission plans for sales team, aligned with the business needs.
- Design and implement the performance management process.
- Develop an internal tool to measure the work environment and as a result implement plans to improve it according to the employees needs.
Education
Human Resources Management -
INCAE
04.2017
Human Resources Specialization -
Tecnologico de Monterrey
01.2008
Business Specialization -
Universidad Centroamericana José Simeón Cañas, UCA
01.2001
Industrial Engineer -
Universidad Centroamericana José Simeón Cañas, UCA
01.1999
Skills
- Teamwork & Leadership
- Adaptative - successful experience in working in changing environment
- Problem solving and decision making oriented
- HR Policies Implementation
- Diversity and Inclusion
- Strategic Planning
Languages
Spanish Native
English Advanced
Hobbies and Interests
- Photography
- Cooking
Timeline
Human Resources Director
Digicel El Salvador
06.2015 - Current
Head of Human Resources
Digicel El Salvador
02.2011 - 05.2015
Human Resources Manager
Digicel El Salvador
01.2006 - 01.2011
Organizational Development Specialist
Digicel El Salvador
09.2001 - 12.2005
Human Resources Management -
INCAE
Human Resources Specialization -
Tecnologico de Monterrey
Business Specialization -
Universidad Centroamericana José Simeón Cañas, UCA
Industrial Engineer -
Universidad Centroamericana José Simeón Cañas, UCA