Ana Ruth Vasquez De Funes
Resumen profesional
Administrative assistant, bank account manager, and receptionist with extensive experience in customer service, schedule management, document control, and operational support to meet key performance indicators (KPIs).
I have proven skills in call handling, drafting
emails, organizing files, and interacting courteously with
internal and external clients. I am seeking a position at a company that values experience, efficiency, and a commitment to quality service.
Datos destacados
1
1
Certification
1
1
year of post-secondary education
Experiencia
Front desk agent
JARIBA
San Salvador, San Salvador
- I worked at this company performing administrative duties as a receptionist and waiter at events.
I was responsible for checking guests in and out of the hotel and verifying their documentation.
I cleared tables and set them up for new guests.
I served food and drinks quickly and efficiently.
Customer service representative
COMDATA GROUP
- I worked for Tigo El Salvador as a customer service and sales agent.
- Selling additional products and services.
Customer service representative
TELEPERFORMANCE EL SALVADOR
- I worked for this company on a banking services account in the United States.
Use of computer and technology systems.
Customer service back office
TELUS INTERNATIONAL
- I worked at this company on a cryptocurrency account for clients from around the world.
- I worked as part of a team to meet objectives.
- I collaborated regularly with various internal departments.
- I verified client data to ensure their correct identification.
Customer service back office agent
Ubiquity global services
- I worked at this company providing customer service in English for a U.S. account related to credit cards, including card approvals, denials, disputes, credit reports, and explaining card suspensions and billing cycle closures.
- Efficient completion of assigned tasks.
- Back-office and SME
Formación
Bachillerato Técnico Vocacional - Salud
Colegio Santa Teresa de Jesús
San Marcos 01.2017 - 11.2017
Intermediate and Advanced English -
Centro Cultural Salvadoreño Americano
Basic and Intermediate English -
English4 call center
Enfatiza tus habilidades clave
Excellence in customer service
Reception and customer service
Direct interaction with the public and customer service
Friendly service
Customer-oriented work
Professional demeanor and approachability
Strong customer communication skills
Flexibility and ability to adapt to change
Friendly and professional demeanor
Diplomas
- Certification in [Bank Fraud and Credit History].
- Certification in Fraudulent Transaction Detection.
Languages
Spanish
Nativo
C2
English
Avanzado
C1
Cronología
Bachillerato Técnico Vocacional - Salud
Colegio Santa Teresa de Jesús
01.2017 - 11.2017
Front desk agent
JARIBA
Customer service representative
COMDATA GROUP
Customer service representative
TELEPERFORMANCE EL SALVADOR
Customer service back office
TELUS INTERNATIONAL
Customer service back office agent
Ubiquity global services
Intermediate and Advanced English -
Centro Cultural Salvadoreño Americano
Basic and Intermediate English -
English4 call center