Microsoft Office
Ana Romelia Romero Argueta
Bachelor In Modern Languages And Currently Team Leader
San Salvador,SS
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
TEAM LEADER
Uassist.ME
San Salvador
03.2016 - 06.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Being on top of team members to make each accomplish their target
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching clients' goals.
- Create team-building activities to promote healthy and good relationship with team members
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Manage all communication with external clients
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Initiated timely response to emails, voicemails and written correspondence.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Financial Advisor Assistant
JML Advisors LLC
California
06.2018 - 01.2019
- Performed due diligence and valuation processes.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Updated clients on changes in tax laws and other regulations affecting investments.
- Keep track of payments and prepare invoicing, along with reconciliation at end of each month.
Assistant Property Manager
Chicago land leasing and management company
Chicago
03.2016 - 06.2018
- Escalated major issues to property manager for immediate remediation.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
BILINGUAL CUSTOMER SERVICE REP
Sykes El Salvador
01.2012 - 01.2016
- Customer service mainly
- Responded to credit card inquiries
- Processed payment
Campus TV Universidad de El Salvador
01.2008 - 01.2010
- Translate television interviews from Spanish to English
Education
Nuevas Tendencias En La Gestion Del Talento Humano - Recursos Humanos
UCA/Insaford
Virtual 05.2022 - 09.2022
GED -
Go Skills
Go Skills 06.2019 - 07.2019
Courso De Manejo De Personal Y Rol Del Lider - Manejo De Personal
Insaford/UCA
San Salvador 06.2019 - 06.2019
BACHELOR - MODERN LANGUAGES
Universidad De El Salvador
San Salvador, SS 01.2007 - 05.2015
Skills
Leadership
Critical thinking and problem solving
Professionalism and strong work ethic
Conflict resolution
Daily workflow improvement
Teambuilding
Decision-Making
Planning and coordinating skills
Additional Information
- AWARDS , Employee of the month two times
Software
Salesforce
Infusionsoft
Ezlynx
Zendesk
Trello
Asana
QuickBooks
Avaya
Citrix
Eyebeam
Vonage
Ring Central
Salesforce
Timeline
Nuevas Tendencias En La Gestion Del Talento Humano - Recursos Humanos
UCA/Insaford
05.2022 - 09.2022
GED -
Go Skills
06.2019 - 07.2019
Courso De Manejo De Personal Y Rol Del Lider - Manejo De Personal
Insaford/UCA
06.2019 - 06.2019
Financial Advisor Assistant
JML Advisors LLC
06.2018 - 01.2019
TEAM LEADER
Uassist.ME
03.2016 - 06.2023
Assistant Property Manager
Chicago land leasing and management company
03.2016 - 06.2018
BILINGUAL CUSTOMER SERVICE REP
Sykes El Salvador
01.2012 - 01.2016
Campus TV Universidad de El Salvador
01.2008 - 01.2010
BACHELOR - MODERN LANGUAGES
Universidad De El Salvador
01.2007 - 05.2015