Anderson Merlos
San Salvador,Mejicanos
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Live Chat Agent (Cash App)
Concentrix
08.2023 - 03.2024
- Answered around 70 live chats per day to resolve customers issues and inquiries about their digital wallet.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Help customers with their payments, direct deposits, and everything related to their digital money.
- Responded to every customer query and followed up post-chat to make customers feel valued.
Customer Service Representative (Boost Mobile)
Teleperformance
12.2022 - 07.2023
- Answered over 60 incoming calls per day to assist customers with their phone bills, internet connection issues.
- Troubleshoot problems and diagnosed system faults.
- Actively listened to customers to fully understand requests and address concerns about any cell phone issues to provide resolution.
Dealer
Casino colonial
04.2022 - 11.2022
- Mediated and resolved disputes at gaming tables efficiently and effectively.
- Educated players on rules and table etiquette to uphold friendly, competitive gaming settings.
- Collaborated with management and casino floor personnel to facilitate chip exchanges.
Waiter
El Atico
01.2021 - 12.2021
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains, and desserts.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Education
English
Here & Now English Academy
Public accounting
Institute General Manuel Jose Arce
Marketing Digital
Salvadoran Vocational Training Institute
Skills
- Flexibility
Quick adaptability in any type of environment
Problem-solving
Effective and assertive communication
Typing up to 40 words per minute
Excellent communication with customers
Basic knowledge of Microsoft programs
Multi-tasking
Active listening
- Typing up to 40 words per minute
Timeline
Live Chat Agent (Cash App)
Concentrix
08.2023 - 03.2024
Customer Service Representative (Boost Mobile)
Teleperformance
12.2022 - 07.2023
Dealer
Casino colonial
04.2022 - 11.2022
Waiter
El Atico
01.2021 - 12.2021
English
Here & Now English Academy
Public accounting
Institute General Manuel Jose Arce
Marketing Digital
Salvadoran Vocational Training Institute
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