Andrea Avalos
Bilingual Administrative Assistant
San Salvador
Summary
Bilingual Administrative Assistant with over a decade of remote work experience supporting legal and executive teams across multicultural environments. Strong background in customer service, legal documentation, scheduling, and data handling. Proven ability to manage multiple tasks efficiently with attention to detail and discretion. Skilled in Microsoft Office Suite and capable of working with diverse teams and clients. Well-versed in staying current with policy and procedural changes, especially in legal related matters.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant to the President
KnowHowDo, Ltda.
01.2023 - Current
- Provide direct administrative support to the owner of the business.
- Improved document organization allowing easy access to crucial files when needed.
- Organize and manage email communications and project documentation.
- Coordinate remote team activities and client follow-ups.
Accounts Manager
KnowHowDo, Ltda.
Remote
01.2020 - 12.2022
- Managed a portfolio of 50+ international accounts.
- Increased market share by identifying new business opportunities and successfully closing deals in Europe, Latin America, and Asia.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
Bilingual Customer Service Rep.
KnowHowDo, Ltda.
Remote
03.2018 - 12.2019
- Handled bilingual email and phone support for training and education platform users.
- Assisted in developing standardized templates and customer service flows to improve customer satisfaction.
Executive Assistant for Law Firms
Dynamic Answering Services
Remote
07.2013 - 08.2015
- Drafted legal documents including forms, letters, and agreements.
- Coordinated appointments and collected medical/insurance records for legal cases.
- Supported attorneys handling worker’s compensation and personal injury cases.
Bilingual Customer Service Rep.
Stream Global Services
San Salvador, Departamento de San Salvador
02.2011 - 07.2012
- Delivered front-line technical support and coordinated repair scheduling.
- Managed approximately 30 incoming calls per day from customers.
- Resolved escalated customer issues for Dell clients.
Education
Bachelor’s Degree - Complete - Law
Universidad De El Salvador
San Salvador, SS 01.2005 - 01.2012
Skills
- Microsoft Office Suite
- Multitasking & Time Management
- Customer Service Oriented
- Research & Compliance Updates
- Cross-cultural Communication
- Document Preparation
- Attention to Detail
Websites
Timeline
Administrative Assistant to the President
KnowHowDo, Ltda.
01.2023 - Current
Accounts Manager
KnowHowDo, Ltda.
01.2020 - 12.2022
Bilingual Customer Service Rep.
KnowHowDo, Ltda.
03.2018 - 12.2019
Executive Assistant for Law Firms
Dynamic Answering Services
07.2013 - 08.2015
Bilingual Customer Service Rep.
Stream Global Services
02.2011 - 07.2012
Bachelor’s Degree - Complete - Law
Universidad De El Salvador
01.2005 - 01.2012
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