Andrea Gastaldi

• Interviewed, hired and trained new gambling floor workers.
• Increased customer satisfaction through attentive service and quick resolution of concerns.
• Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
• Implemented employee training programs to enhance staff skills and knowledge in the casino industry.

Enhanced customer service and ongoing staff training resulted in 100% increase in GGR within one year.

Redesigned floor layout from Table to Slots and Cage focusing on safety, cost minimizing and optimizing custmer's dynamics.

• Drove the successful execution of numerous events and promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

• Trained over 200 selected staff for opening of Parisian Casino
• Focused on technical skills and excellence in customer service