Microsoft
Andrea Naomi Ochoa
Lic. Communication Sciences
Zaragoza
Summary
Professional in administrative support with focus on assisting agents in dynamic environments. Bringing valuable experience in handling client interactions and managing logistical aspects to support operational efficiency. Known for strong collaboration skills and adaptability to changing needs, consistently delivering reliable and effective support. Expertise in organization and communication ensures smooth team operations.
Overview
4
4
years of professional experience
2
2
Languages
7
7
years of post-secondary education
Work History
Travel Agent Assistant
Concentrix
10.2024 - 04.2025
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
Customer Care Executive
Glass Mountain
02.2022 - 03.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Customer Service Representative
Concentrix
01.2021 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Colegio Externado De San José
San Salvador 01.2018 - 11.2020
Advance English -
Academia Europea
San Salvador 02.2017 - 08.2021
Skills
Client relationship building
Software
Interests
Art
Music
People
Timeline
Travel Agent Assistant
Concentrix
10.2024 - 04.2025
Customer Care Executive
Glass Mountain
02.2022 - 03.2022
Customer Service Representative
Concentrix
01.2021 - 07.2021
High School Diploma -
Colegio Externado De San José
01.2018 - 11.2020
Advance English -
Academia Europea
02.2017 - 08.2021
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