Andrea Nataly Garcia Mata
San Salvador
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ubiquity Global Services
03.2024 - 08.2024
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Developed strong request-management skills to ensure punctual pick-ups and drop-offs for passengers.
Healthcare Customer Service Representative
Teleperformance
07.2023 - 01.2024
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Banking Customer Service Representative
Telus International
01.2023 - 07.2023
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Customer Service Representative
Concentrix, CVG Global Services
07.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Lawyer's Assistant
Juzgado De Paz
02.2022 - 06.2022
- Handled office scheduling and made notes for deadlines, motions and other important dates
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
Interpreter Volunteer at the Panamerican Games
ManpowerGroup
10.2011 - 10.2011
- Demonstrated respect, friendliness and willingness to help wherever needed
- Bridged language gaps at community meetings by offering simultaneous interpretation services, promoting inclusivity and open dialogue among attendees.
Legal Analyst
ProCredit Bank Mexico
05.2010 - 08.2011
- Evaluate if the movable and immovable property guarantees the loan
- Designed contracts
Education
Law Degree - Law
Francisco Vittoria University
Madrid07-2016
Law Degree - Law
UCA
San Salvador, El Salvador10-2007
High School Diploma -
Colegio Cristóbal Colón
San Salvador10-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Appointment scheduling
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Ubiquity Global Services
03.2024 - 08.2024
Healthcare Customer Service Representative
Teleperformance
07.2023 - 01.2024
Banking Customer Service Representative
Telus International
01.2023 - 07.2023
Customer Service Representative
Concentrix, CVG Global Services
07.2022 - 12.2022
Lawyer's Assistant
Juzgado De Paz
02.2022 - 06.2022
Interpreter Volunteer at the Panamerican Games
ManpowerGroup
10.2011 - 10.2011
Legal Analyst
ProCredit Bank Mexico
05.2010 - 08.2011
Law Degree - Law
Francisco Vittoria University
Law Degree - Law
UCA
High School Diploma -
Colegio Cristóbal Colón
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