André Cornejo
Learning Services And Project Management
San Salvador,SS
Summary
Dynamic and results-oriented Learning Services and Project Management professional with extensive experience in overseeing and implementing training programs across diverse industries, including Fintech, Healthcare, and E-commerce. Proven track record in leading teams, managing complex projects, and fostering strong client relationships. Skilled in developing training materials, conducting workshops, and enhancing operational processes to drive efficiency and quality. Bilingual in English and Spanish, with proficiency in German, offering excellent communication and interpersonal skills to support global initiatives. Proficient in Adobe Creative Suite, with a strong commitment to continuous improvement and professional development.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Learning Services & Implementations Sr. Supervisor
Ubiquity
San Salvador, San Salvador
02.2022 - 05.2024
- Responsible for overseeing and managing implementation of new projects and campaigns worldwide (Fintech, Healthcare, Insurance, Revenue Assurance, Telco, Loans, Energy, Technical Support, Ecommerce, etc.)
- In charge of supervising and mentoring implementations staff, 10+ direct reports supporting multiple programs globally
- Build and maintain great relationships with new partners/clients during implementation phase ensuring proper hand-off to operations
- Enhanced operational workflows, identifying and eliminating bottlenecks in daily procedures.
- Supported company-wide technology initiatives by designing curriculum for cross-functional training sessions on relevant systems and processes.
Learning Services Sr. Supervisor
Ubiquity
San Salvador, San Salvador
08.2021 - 02.2022
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees
- Played pivotal role in driving change management initiatives that resulted in seamless adoption of new policies, SOPs, and procedures
- In charge of supervising and mentoring team of dedicated 5+ trainers and quality analysts, providing guidance, feedback, and professional development opportunities
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Training Supervisor
Ubiquity
San Salvador, San Salvador
04.2021 - 08.2021
- Developed strategies for integrating technology into training programs, maximizing engagement while minimizing disruption to daily operations.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- In charge of supervising and mentoring 10+ training staff and trainers, providing guidance, feedback, and professional development opportunities
Sr. Trainer
Ubiquity
San Salvador, San Salvador
2 2021 - 04.2021
- Developed and implemented lesson plans and teaching aids such as reference materials and videos
- Evaluated training needs to improve training quality
- In charge of all things Compliance, such as PCI-DSS, BSA/AML, and HIPAA
- Hired, trained and oriented 5+ new instructors for long-term success, fostering professional growth and enhancing overall team capabilities
- Awarded trainer of the year title
Trainer
Ubiquity
San Salvador, San Salvador
11.2019 - 02.2021
- Responsible for developing material, knowledge and skills for the company's workforce
- In charge of communication and management for multiple programs, raging from FinTech, E-Commerce, Insurance and more.
- Managed the development of constant knowledge checks and monthly assessments, knowledge base maintenance and analysis, NH and upskilling training, as well as agent coaching and live floor support
- In charge of all things compliance, such as PCI-DSS, BSA/AML, and HIPAA
- Also collected information about company objectives and employee deficiencies in order to assess training needs.
Customer Service Representative
Ubiquity
San Salvador, San Salvador
2 2019 - 11.2019
- Frontline customer support for a campaign involving a line of business prepaid cards based in the United States of America
- Handled account and funding issues, card, app, and website troubleshooting, and disputes
Education
High School Diploma -
International Baccalaureate Organization
San Salvador, SS 08.2016 - 06.2018
Skills
Customer Service
Relationship-Building
Adaptability
Customer Service
Project Planning
Languages
Spanish
Excellent
English
Excellent
German
Excellent
Software
Microsoft Office
Adobe Photoshop
Adobe Lightroom
Adobe Illustrator
Timeline
Learning Services & Implementations Sr. Supervisor
Ubiquity
02.2022 - 05.2024
Learning Services Sr. Supervisor
Ubiquity
08.2021 - 02.2022
Training Supervisor
Ubiquity
04.2021 - 08.2021
Trainer
Ubiquity
11.2019 - 02.2021
High School Diploma -
International Baccalaureate Organization
08.2016 - 06.2018
Sr. Trainer
Ubiquity
2 2021 - 04.2021
Customer Service Representative
Ubiquity
2 2019 - 11.2019
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