Andres Clemente
Food Engineering
San Salvador
Summary
Organized and results-oriented. Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Walmart Mentor for CSR 1& Costumer Service Rep
Telus International
2022.10 - 2024.04
- Encouraged CSR to explore-appropriate options to improve their opportunities in every call to overcome challenges, share personal experiences and offering practical advice.
- Collaborated with Team Leads to support CSR in achieving career goals by monitoring team members productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Village Medical Scheduling Representative
Glass Mountain BPO
2021.07 - 2022.09
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
Expedia Connect Backoffice Agent
Sykes Call Center
2020.09 - 2021.06
- Worked closely with clients to appropriate update database; company information, contacts, websites, resources, policy's and manage/ update client portfolio.
- Established strong client relationships, building recommendations and loyalty.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Tupperware Email Costumer Service Rep
Sykes Call Center
2020.05 - 2020.08
- Improved communication between departments by facilitating interdepartmental problem-solving strategies for common issues affecting customers'' experiences.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Hotwire Sales and Costumer Service Rep
Sykes Call Center
2019.08 - 2020.05
- Communicated with clients and customers to gather, provide and share updated information on products, sales and services.
- Handled customer complaints and issues on their reservations before, during or after to ensure a great costumer service and sale additional packages related with the services.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, car rentals, and packs/add ons on reservations to complete sales or help them to place a reservations.
Fedex Home Delivery & Tracking Specialist CSR
Teleperformance
2016.03 - 2019.07
- Reduced errors in tracking data entry by following the delivery's with drivers and Hubs to provide accurate information to the costumers.
- Tracked customer packages and updated software with latest information.
- Handled around 140 calls per day related with delivery issues and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
ING - Food Engineering
Universidad Doctor Jose Matias Delgado
Santa Tecla, El Salvador 2001.05 -
Skills
Problem Resolution
Team Work
Office 365
Spanish & English
Multitasking
Customer Service
Problem-solving aptitude
Timeline
Walmart Mentor for CSR 1& Costumer Service Rep
Telus International
2022.10 - 2024.04
Village Medical Scheduling Representative
Glass Mountain BPO
2021.07 - 2022.09
Expedia Connect Backoffice Agent
Sykes Call Center
2020.09 - 2021.06
Tupperware Email Costumer Service Rep
Sykes Call Center
2020.05 - 2020.08
Hotwire Sales and Costumer Service Rep
Sykes Call Center
2019.08 - 2020.05
Fedex Home Delivery & Tracking Specialist CSR
Teleperformance
2016.03 - 2019.07
ING - Food Engineering
Universidad Doctor Jose Matias Delgado
2001.05 -