Angela Brown
Lubbock,TX
Summary
Experienced Health unit coordinator , MA and NA goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 27-year background in medical. Focused on helping team members exceed performance targets.
Over 10yrs in childcare.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Arby's
Lubbock, Texas
12.2017 - 12.2020
- Completed opening and closing duties to facilitate business operations.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Trained 20 employees in effective work procedures and performance strategies to optimize operations.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Health Unit Coordinator
University Medical Center
Lubbock, TX
12.2000 - 12.2017
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Scheduled medical appointments and transportation for surgery patients.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Participated in hour long meetings with department heads to discuss census information, admissions and discharges for residents.
- Communicated with patients with compassion while keeping medical information private.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Worked closely with store manager to maintain day-to-day operations.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Directed daily operations at facility caring for more than 40 individuals.
Medical Assistant
covenant Health Plus
Lubbock, TX
06.2007 - 05.2009
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Scheduled appointments for patients via phone and in person.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Requested scripts from doctors and verified insurance and coding.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Ordered and received disposable supplies and created SAP purchase orders.
- Sterilized medical equipment after each procedure.
- Educated patients about medications, procedures and physician's instructions.
- Administered rapid tests such as blood draws and EKG to help clinical staff assess conditions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Sterilized medical instruments to streamline procedural use.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Education
High School Diploma -
New Deal
New Deal, TX05.1993
Certification - Nursing Assistance
Pro Nurses Of Lubbock
Lubbock, TXMedical Asst - Medical Assisting
Texas Careers
Lubbock, TXSkills
- Hiring and training
- Customer-oriented
- Revenue quotas
- Cash handling ability
- Leadership
- Child development knowledge
- Child Development
- Early childhood knowledge
Background in childcare
- Worked in childcare for over 10 years
Timeline
Shift Supervisor
Arby's
12.2017 - 12.2020
Medical Assistant
covenant Health Plus
06.2007 - 05.2009
Health Unit Coordinator
University Medical Center
12.2000 - 12.2017
High School Diploma -
New Deal
Certification - Nursing Assistance
Pro Nurses Of Lubbock
Medical Asst - Medical Assisting
Texas Careers
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