Aniano das Dores Mabunda

-Maintain regular communication with partner agencies to help with daily money transfer tasks.

-Keep an eye on exchange rates, promotions, and deals to make sure our offerings are competitive for both agencies and customers.

- Offer advice on the equipment, tools, and resources agencies need to process transactions smoothly.
-When issues pop up between agencies, customers, or our internal teams, identify and fix them to keep everything running well.

-Build solid relationships with agency staff, providing them with proactive support and follow-ups to boost their performance.
-Track how sales are doing, the volume of transactions, and market trends to spot growth opportunities.

-Work with compliance, operations, and technical teams to tackle any service disruptions or regulatory issues.

-Deliver top-notch customer service, ensuring clear communication and quick solutions.

-Lastly, prepare reports, activity logs, and performance summaries for internal management.
- Promote new services, tools, and incentives to increase agency engagement and transaction volume.

• Corporate travel planning and management.
• Book flights and hotels; optimize corporate travel processes to maximize efficiency, reduce costs, and ensure traveler safety in Europe, Asia, Africa, and the Americas.
• Customer service and client support
• Teamwork to facilitate the achievement of objectives.
• Efficient completion of assigned tasks.
• Sales focused on delivering high‑quality service.
• Preparation of reports and documentation.

• Selling and reserving Hilton hotel rooms.

• Administrative support, control, and management of a branch's accounts receivable.
• Consecutive and simulated translations of Portuguese, English, and Spanish.
• Promotion of the sale of language packages, and control and management of a branch.

• Placing orders for the customer.

• Revenue recovery, customer value, sales process completion.

• Reconciliation of accounts.
• Mapping of accounts receivable.
• Channeling and control of receipts in the collection, contacting customers before the due dates of their receivables.
• Projecting and analyzing statements of accounts and productivity (what has been sold, how much has been collected, and what remains to be collected).
• Train new insurance agents.

• Door-to-door sales.
• Contacting new clients, scheduling meetings, and determining market viability.
• Managed and referred sales agents and investigated new business opportunities.