ANNE MICHELLE ZABLAH
Customer Service Associate
Santa Tecla,LI
Summary
Proficient Customer Service Associate with specialized in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system. Efficient and excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team. A strong leader who works well under pressure, and exudes positivism.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Viraheta S.A. De C.V.
San Salvador, SS
03.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information under 15 minutes the inquiry was sent.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
Viraheta S.A. de C.V.
San Salvador, Departamento De San Salvador
05.2021 - 03.2023
- Handled 25 to 50 calls per day, collected personal information, and managed schedules
- Remained flexible, adaptable, and punctual
- Coordinated and scheduled all 100 to 150 client's meetings, appointments and interviews
- Worked to ensure quality service and addressed and resolved all customer issues
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Trainer
Viraheta S.A. de C.V.
San Salvador, Departamento De San Salvador
03.2022 - 03.2023
- Identify training needs of the company
- Work to ensure a positive and hassle-free training experience
- Improve training on boarding process, so new employees become costumed to their new roles
- Designed tests to measure employees' knowledge of the required concepts
- Write feedback reports for upper management, to make decisions according organizational standards
- Oversee groups of 20 to 25 individuals to provide with the necessary training and resources to effectively support their clients.
Chief Private Class Manager
Academia Europea
San Salvador, Departamento De San Salvador
05.2021 - 05.2021
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete 5 to 10 assignments in a timely, efficient manner
- Maintained an eagerness to add to knowledge and skills
- Contributed to the creation of company objectives and worked to support them
Coordinator's Assistant
Academia Europea
San Salvador, SS
12.2019 - 04.2021
- Organized and prioritized work to complete 15 to 20 assignments in a timely, efficient manner
- Continually aimed to be reliable, punctual, and productive
- Created analysis and performance reports for management teams to review
Team Leader
Academia Europea
San Salvador, SS
11.2019 - 12.2020
- Handled work logs and the organization of 30 to 40 employee files
- Taught thoughtful and carefully planned classes with the goal of having students feel refreshed and renewed
English Teacher
Academia Europea
San Salvador, Departamento De San Salvador
09.2019 - 11.2019
- Facilitated participation from 10 to 15 students and fostered productive class discussions.
- Worked with diverse students and successfully contributed to the department's mission
- Taught thoughtful and carefully planned classes with the goal of having students feel refreshed and renewed
English Teacher
Horizontes Preschool
San Salvador, Departamento de San Salvador
02.2015 - 10.2017
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Brought forth excellent creative thinking abilities and skills
- Oversee classes of 30 to 35 students, ensuring the engagement and active learning
Education
Business Administration - Business Administration
AVANZA
San Salvador 08.2024 - Current
Psychology -
Universidad Dr. Jose Matías Delgado
La Libertad 06.2008 - 09.2015
Self Development Course -
Dale Carnegie
San Salvador 06.2006 - 12.2014
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Fast Learner
- Time Management
- Leadership
- Ability to Multitask
- Customer Service
- Communication Skills
- Good organizational skills
- Adaptability
- Excel and Word
Timeline
Business Administration - Business Administration
AVANZA
08.2024 - Current
Customer Service Representative
Viraheta S.A. De C.V.
03.2023 - Current
Trainer
Viraheta S.A. de C.V.
03.2022 - 03.2023
Virtual Assistant
Viraheta S.A. de C.V.
05.2021 - 03.2023
Chief Private Class Manager
Academia Europea
05.2021 - 05.2021
Coordinator's Assistant
Academia Europea
12.2019 - 04.2021
Team Leader
Academia Europea
11.2019 - 12.2020
English Teacher
Academia Europea
09.2019 - 11.2019
English Teacher
Horizontes Preschool
02.2015 - 10.2017
Psychology -
Universidad Dr. Jose Matías Delgado
06.2008 - 09.2015
Self Development Course -
Dale Carnegie
06.2006 - 12.2014
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