Anthony Ventura
San Salvador
Summary
Detail-oriented team player with strong organizational skills. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Real Time Analyst
The Office Gurus
01.2023 - Current
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Key Business Process Auditor
The Office Gurus
09.2022 - 01.2023
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
Workforce Real Time Analyst
The Office Gurus
03.2022 - 09.2022
- Managed real-time inbound call traffic across multiple contact center locations.
- Prepared and maintained reports, dashboards and monthly packages.
- Produced and updated documents, reports and tracking spreadsheets using InContact, Ring Central, Monet and IEX.
Customer Service Agent
The Office Gurus
12.2021 - 03.2022
- Communicated with clients regarding account services, statements, and balances.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administrative Assistant
Alumividrios AyM
04.2019 - 12.2021
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed strategies to streamline and improve office procedures.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Industrial Engineering
Universidad Gerardo Barrios
San Miguel, El Salvador12.2021
High School Diploma -
Liceo San Miguel
San Miguel, El Salvador12.2013
Skills
- Customer Service Process Improvement
- Information Updates
- Excel Formulas
- Reading Comprehension
- Team Goals
- Evaluate Reports
- Data Operations
- Complex Problem-Solving
- Proficiency in Microsoft Office
- Critical Thinking
- IEX Workforce Management
- Analyze Data
Languages
Spanish
Native language
English
Proficient
C2
Personal References
- Lic. Oscar Josué Benítez Majano.
Lawyer. Joyería Benítez - Owner. Cel: 7890-0613
- Lic. Yanira Beatriz Lovo de Benítez.
Supervisor - Inversiones Lovo Bonilla, SA de CV. Cel: 7022-2270
- Keiry Lisseth Zapata.
IT Manager - DLC. Cel: 7874-0425
Timeline
Real Time Analyst
The Office Gurus
01.2023 - Current
Key Business Process Auditor
The Office Gurus
09.2022 - 01.2023
Workforce Real Time Analyst
The Office Gurus
03.2022 - 09.2022
Customer Service Agent
The Office Gurus
12.2021 - 03.2022
Administrative Assistant
Alumividrios AyM
04.2019 - 12.2021
Bachelor of Science - Industrial Engineering
Universidad Gerardo Barrios
High School Diploma -
Liceo San Miguel
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