Ariel Arcangel Peña Torres

Some of my tasks as a due diligence agent focused on KYC (Know Your Customer), KYB (Know Your Business), EDD (Enhanced Due Diligence), and CDD (Customer Due Diligence) were:

• Verified customer identities, ID´s, passports, driving license... as part of the onboarding process, making sure everything met the rule and identifying fake documents.
• Kept track of customer information and profiles to ensure compliance with our standards.
• Reviewed business clients to make sure they were legit, checking important documents and ownership info.
• Assessed the risk of corporate clients and took steps to lower exposure to any potential money laundering activity.
• Conducted extra checks for clients that posed higher risks, diving deep into account behavior and backgrounds.
• Wrote up detailed reports on findings and suggested ways to manage any identified risks.
• Carried out customer checks to confirm identities and ensure we were following anti-money laundering rules.

• Resolved customer complaints with empathy, responded to customer requests for products, services, and company information.
• Provided customer assistance through chat and email.