Astrid Alejandra Renderos Reyes
Santa Tecla
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service (Agent)
Telus International
11.2020 - 08.2022
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service (Agent)
Teleperformance
04.2019 - 11.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Secretary
Merchandise Workshop
03.2018 - 11.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
Education
1 - 9 -
Centro Escolar Margarita Durán
1 - 2 Bachillerato General -
Complejo Educativo Walter A. Soundy
Skills
- Teamwork
- Communication Skills
- Good Team Player
- Active Listening
- Effective Team Leader
- Multitasking
- Organization
- Relationship Building
- Interpersonal Communication
- Flexible and Adaptable
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service (Agent)
Telus International
11.2020 - 08.2022
Customer Service (Agent)
Teleperformance
04.2019 - 11.2020
Secretary
Merchandise Workshop
03.2018 - 11.2019
1 - 9 -
Centro Escolar Margarita Durán
1 - 2 Bachillerato General -
Complejo Educativo Walter A. Soundy
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