Astrid Herrera Angel
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Representative
The Functionary
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Program Ready Trainer II
Concentrix
07.2022 - 12.2023
- Enhanced program effectiveness by developing and implementing comprehensive training modules for new staff.
- Improved trainee retention rates by designing engaging and relevant course materials tailored to participant needs.
- Delivered high-quality training sessions with a focus on real-world application and hands-on learning experiences.
- Collaborated with team members to create dynamic group activities that fostered teamwork and problem-solving skills.
Customer Service Representative, SME, Back Office Agent
Concentrix
11.2021 - 06.2022
- Oversaw receiving calls/chats to offer support to different customer's concerns and keep a good level of customer satisfaction in each interaction
- As SME, offered support to the team to resolve customer's issues and shared best practices
- As Back Office representative had the opportunity to work with Gift cards escalations and resolve customer complaints regarding Claims and other inquires.
Education
Licenciatura en Ciencias Juridicas -
Universidad Catolica de El Salvador (UNICAES)
Skills
- Effective communication
- Planning
- Creative
- Proactive
- Presentation Creation
- Document Management
- Organized
- Multitask
- Prioritize
- Ticket Management
Additional Information
I enjoy creating something new that helps me out to improve my performance, as Customer Service representative I had the chance to improve my human sense by understanding customer's concern as Trainer I was able to express my ideas through new material, hands on activities, etc. In this opportunity I would like to have the chance to combine my previous knowledge, experience and offer a good Customer Service Experience but always looking for positive results.
Personal Information
Title: Customer Service Representative
References
- William Dueñas Cruz | Concentrix - Operations Manager, 78717947
- Sonia Gabriela Henriquez Cruz | Blackhawk - Curriculum Developer, 78442732
- Erika Erazo | Concentrix - Trainer II, 71278151
Certification
- Microsoft Office Suite - Intermediate, Insaforp - March, 2023
Timeline
Customer Care Representative
The Functionary
01.2024 - Current
Program Ready Trainer II
Concentrix
07.2022 - 12.2023
Customer Service Representative, SME, Back Office Agent
Concentrix
11.2021 - 06.2022
Licenciatura en Ciencias Juridicas -
Universidad Catolica de El Salvador (UNICAES)
Similar Profiles
Jean RosarioJean Rosario
Senior .NET Applications Developer at The FunctionarySenior .NET Applications Developer at The Functionary
BRUNO APARECIDO ALVES SILVABRUNO APARECIDO ALVES SILVA
.NET Developer at The Functionary.NET Developer at The Functionary
Juan José Carcamo MolinaJuan José Carcamo Molina
Credit Counselor at The FunctionaryCredit Counselor at The Functionary