Axel Cortez
Operations And Project Management Leader
La Libertad, El Salvador
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Construction Operations Manager
Ranger Management Investment
09.2024 - Current
- Operational Management: Managed and optimized day-to-day operations, ensuring efficiency, cost control, and alignment with organizational objectives.
- Strategic & Financial Planning: Defined strategic and operational goals while managing budgets, financial projections, and resource allocation.
- Team Leadership: Led, recruited, and developed high-performing teams, fostering collaboration, accountability, and continuous growth.
- Performance & Quality Monitoring: Tracked KPIs, quality-control standards, and overall performance, driving continuous improvement across processes and teams.
Partnerships and Alumni Coordinator
Programa Empresarial ¡Supérate!
04.2023 - 08.2024
- Project Implementation and Management: Successfully led initiatives to optimize resources and secure funding for projects.
- Multidisciplinary Team Coordination: Partnered with diverse organizations to execute high-impact projects.
- Report and Communication Management: Prepared detailed reports for stakeholders, effectively documenting project outcomes and ensuring clear, timely communication across all levels.
Operations Leader
Teleperformance
01.2017 - 03.2023
- Process Optimization and Performance Metrics: Implemented improvements in response times and operational processes, achieving a 15% increase in customer satisfaction.
- OKR Development and Monitoring: Defined and tracked key performance metrics for operational projects.
- Cross-Departmental Collaboration: Coordinated projects with Human Resources and IT, adapting methodologies to align with evolving client needs and requirements.
Education
Master's - Strategic Management
01.2024
Bachelor Degree - Marketing
01.2023
Technical Degree - Systems Engineering
05.2001 -
Skills
Operations management
Project Management
Efficiency improvement
Strategic Planning
Effective communication
Quality Assurance
KPI Analysis and Optimization
Team Leadership & Development
Recruitment & Talent Management
Certification
Project Management Specialist Certification | 2024
Timeline
Construction Operations Manager - Ranger Management Investment
09.2024 - Current
Partnerships and Alumni Coordinator - Programa Empresarial ¡Supérate!
04.2023 - 08.2024
Operations Leader - Teleperformance
01.2017 - 03.2023
Escuela Especializada En Ingenierías (ITCA) - Technical Degree, Systems Engineering
05.2001 -
Formato Educativo: Business School & University of Cadiz - Master's, Strategic Management
ESI School of Management & Franklin University - Bachelor Degree, Marketing
References
REFERENCES WILL BE SHARED UPON REQUEST