BENJAMIN NATANAEL VASQUEZ ESCOBAR
Student
Apopa,SS
Summary
Motivated and adaptable professional seeking a challenging opportunity to leverage my skills, experience, and dedication to excellence in contributing to an organization's success. I aspire to join a forward-thinking workplace that values innovation, collaboration, and supports continuous personal and professional growth.
Overview
5
5
years of professional experience
Work History
Customer Service-Tech Support - Mentor- Floor Support- Supervisor
Teleperformance / Hilton & Boost Mobile
10.2019 - 08.2022
- Progressed from Customer Service Representative to Supervisor, advancing through roles such as Technical Support, Mentor, and Floor Support. As Supervisor, led team performance initiatives and contributed to the development and onboarding of new hires
Tech Support, Sales Representative, Customer Service
Foundever / Sony
09.2022 - 11.2023
- Addressed technical issues, sales inquiries, and general customer service with a strong emphasis on quality and efficiency. Operated across both voice and back office channels, ensuring consistent and effective support across multiple customer touchpoints.
Customer Service / Village Medical
Glass Mountain BPO
12.2023 - 03.2025
- Provided customer support across multiple channels ensuring client satisfaction.
- Scheduled patient appointments efficiently, ensuring optimal clinic workflow and patient satisfaction.
- Coordinated laboratory and specialist referrals, including sending lab appointments and managing follow-ups.
- Accurately processed and transmitted prescriptions to both clinic providers and external pharmacies.
- Managed triage calls, prioritizing patient needs and routing inquiries to appropriate medical personnel.
- Handled sensitive patient information in full compliance with HIPAA regulations, maintaining confidentiality and data security at all times.
Education
English Education
Colegio Carlos Pellicer
12-2017
English Education
English For Call Centers
12-2018
Skills
- Team Building
- Effective problem resolution
- Decision Making
- Trustworthy in project management
- Demonstrates respect
Timeline
Customer Service / Village Medical
Glass Mountain BPO
12.2023 - 03.2025
Tech Support, Sales Representative, Customer Service
Foundever / Sony
09.2022 - 11.2023
Customer Service-Tech Support - Mentor- Floor Support- Supervisor
Teleperformance / Hilton & Boost Mobile
10.2019 - 08.2022
English Education
Colegio Carlos Pellicer
English Education
English For Call Centers
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